Eligibility Specialist
Health and Human Services Commission
- Assessed client eligibility for health and human services programs according to state guidelines.
- Reviewed documentation for accuracy, ensuring compliance with regulatory standards.
- Provided guidance to clients on application processes and program requirements.
- Collaborated with team members to streamline case processing procedures, enhancing efficiency.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.