Elizabeth Salomon
North Miami Beach,FL
Summary
Seasoned Concierge Representative adept at providing top-notch guest services in hospitality settings. Skilled in handling a wide range of customer requests, from restaurant reservations to complex travel arrangements, with tact and professionalism. Known for maintaining high standards of customer service and significantly enhancing guest satisfaction levels. Strong ability to multitask under pressure while maintaining composure and a friendly demeanor.
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Spanish, English and Italian speaker.
Overview
11
11
years of professional experience
Work History
Server
Casa Xabi
Miami, FL
08.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Real Estate Agent
Elite Ocean View Realty
Miami, FL
05.2020 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Office Manager
Master Credit Report
Miami , FL
01.2017 - 05.2019
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
Concierge Representative
Hotel La Union
Cienfuegos , Cuba
09.2013 - 02.2016
- Greeted guests upon arrival and provided information about amenities, services, and local attractions.
- Responded to inquiries regarding hotel services, facilities, and special events.
- Provided concierge services such as making restaurant reservations, arranging transportation, booking tickets for shows or other events.
- Ensured guest satisfaction by providing prompt solutions to any complaints or issues that arose during their stay.
- Assisted in coordinating special requests from VIP guests.
- Coordinated with housekeeping staff to ensure rooms were cleaned properly and all amenities were stocked according to standards.
- Monitored the front desk area for potential safety concerns or customer service issues.
- Developed relationships with local vendors to ensure competitive pricing on goods and services requested by guests.
- Managed the check-in process for arriving guests including verifying identification and credit card information.
- Processed payments for guest bills including cash transactions and credit cards.
- Provided directions and maps of local areas when requested by guests.
- Maintained a comprehensive knowledge of current promotional offers available at the hotel as well as nearby attractions and activities.
- Offered advice on restaurants, nightlife spots, shopping areas, cultural sites, parks.
- Answered phone calls promptly while maintaining a professional attitude.
Education
Some College (No Degree) - Social Sciences
University De La Habana
Havana Cuba Skills
- Hostess support
- Retail sales customer service
- Team member support
- Bill computation
- Inventory management
- Sales techniques
- Point of sale (POS) system operations
- Customer service documentation
- Customer service representation
- Customer service analysis
- Adherence to high customer service standards
- Customer service leadership
- Call center customer service
- Customer service and care
- Financial records analysis
Timeline
Server
Casa Xabi
08.2023 - Current
Real Estate Agent
Elite Ocean View Realty
05.2020 - Current
Office Manager
Master Credit Report
01.2017 - 05.2019
Concierge Representative
Hotel La Union
09.2013 - 02.2016
Some College (No Degree) - Social Sciences
University De La Habana