Elizabeth Santana
The Bronx,NY
Summary
Goal-driven healthcare administrator with expertise in recruiting, training, and managing employees. Proven track record of delivering exemplary healthcare service to patients through effective strategies for healthcare management. Highly skilled and enthusiastic professional with a demonstrated ability to solve problems, communicate effectively, and organize efficiently. Possesses superb understanding of data collection and performance metrics. Recognized for exceptional staff development skills, resulting in formation of high-performing teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Coordinator
Community Healthcare Network
10.2011 - Current
- Utilized company software and databases to track and document services performed as well as patient conditions.
- Achieved efficient care coordination services for six Care Manager's teams responsible for service deliveries of 55 patients per caseload, resulting in prompt follow-up and effective interventions.
- Built strong relationships with community partners, enabling effective referrals and collaborative efforts in patient care.
- Evaluated care plans through regular assessments, incorporating feedback from patients and providers to make necessary adjustments.
- Provided patient education on self-care strategies, promoting independence and empowering them in managing their health conditions.
- Ensured proper documentation of patient records adhering to guidelines of HIPAA regulations.
- Supervised and approved assessment of patient needs and facilitated their connection with relevant resources to maximize health outcomes.
- Utilized comprehensive care planning to enhance patient well-being, closely monitoring progress towards individual goals, and modifying plans as required to achieve desired results.
- Addressed concerns or barriers to care while actively advocating for patients' rights within the healthcare system.
- Managed coordination of discharge planning activities, ensuring seamless transfer for patients leaving hospitals and moving back home or to other suitable care arrangements.
- Assessed needs for special assessment activities for complex cases, effectively handling care plans.
- Enhanced care process by implementing evidence-based interventions, resulting in improved patient satisfaction.
- Assisted in the development of organizational policies and procedures for care coordination, ensuring they were aligned with Department of Health (DOH) standards and best practices.
- Organized multi-disciplinary meetings to optimize care coordination and enhance patient outcomes.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall well-being.
- Forged meaningful relationships with patients and their loved ones, rendering emotional support as well as health education.
- Enhanced team efficiency by implementing systems, optimizing resource allocation, and reducing administrative burdens.
- Implemented effective communication strategies to foster collaboration with staff, physicians, and community organizations in delivering exceptional patient care.
- In partnership with HR Department, managed recruitment, hiring, and training of Health Home Program staff; offered direct supervision as well as continuous staff development opportunities.
- Implemented and maintained a successful leadership development framework incorporating coaching and team management techniques resulting in enhanced employee growth and career advancement.
Registered Medical Assistant
New York-Presbyterian Medical Group
08.2006 - 08.2011
- Maintained strict confidentiality while handling sensitive patient information following HIPAA guidelines.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared examination rooms with necessary tools and instruments before each appointment, enabling smooth transitions between patients.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported diagnostic processes with a proficient collection of specimen samples for laboratory testing purposes.
Education
Some College (No Degree) - Business Administration
Monroe College
Bronx, NYRegistered Medical Assistance - Medical Technology
Mandl College of Allied Health
New York09.2005
Skills
- Case Management
- Organizational Skills
- Quality Assurance
- Strategic Planning
- Interdepartmental Collaboration
- Critical Thinking
- Performance Metrics
- Training and mentoring
- Employee Performance Evaluations
- Administrative Staff Supervision
Accomplishments
- Supervised a team of 13 staff members.
- Collaborated with the team in the development of workflows and Awards and Recognition Committee.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Site/Team of the Year by completing all required metrics and following workflows with accuracy and efficiency.
Certification
- Case Management Services trained
- Dale Carnegie trained in Leadership Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Care Coordinator
Community Healthcare Network
10.2011 - Current
Registered Medical Assistant
New York-Presbyterian Medical Group
08.2006 - 08.2011
Some College (No Degree) - Business Administration
Monroe College
Registered Medical Assistance - Medical Technology
Mandl College of Allied Health
- Case Management Services trained
- Dale Carnegie trained in Leadership Skills
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