Elizabeth Santiago
Raleigh,NC
Summary
Detail-oriented professional specializing in government contract management, business development, and administrative support. Expertise in SAP, Excel, and regulatory compliance, with strong skills in proofreading, document training, and managing high-volume customer service. Collaborates effectively across departments to ensure timely and precise outcomes in fast-paced settings.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Government Business Development Specialist
Teleflex
Morrisville, USA
04.2024 - 09.2025
- Processed government bid board solicitations through DIBBS, ensuring timely and accurate submission for contract opportunities
- Collaborated with military distributors to enhance government sales channels and increase market reach
- Maintained and monitored government/military contracts to ensure compliance and contract performance
- Corrected pricing in DAPA system, ensuring accurate billing and compliance with contract terms
- Utilized SAP to manage contract data and streamline business processes
- Leveraged Excel for data analysis and reporting to support government business operations
Label Designer/data Migration
TELEFLEX
Morrisville, USA
10.2018 - 03.2024
- Assisted Project Manager in GLS data migration by creating multiple Excel spreadsheets and organizing SharePoint folders
- Performed detailed proofreading of labeling content, ensuring accuracy for both new and updated labeling
- Collaborated with Graphic Design staff to update content changes, ensuring final labeling reflected all requested updates
- Compiled electronic redlines into a unified document for label change package, including creation of LCRs and DCO to streamline review process
- Delivered redlining assistance and training to label change approvers, creating comprehensive 50+ page training document to enhance onboarding
- Coordinated with groups approving label Change Order packages to ensure consistent redlining of regulatory symbology and warnings
- Researched and stayed current with medical device labeling standards as defined by regulatory bodies
- Validated consistency between hard copy redlines and final electronic labeling to ensure regulatory compliance
Charter Representative
FIRST GROUP
02.2017 - 06.2018
- Answered high volume of calls and emails, efficiently processing quotes and bookings to ensure timely service delivery
- Utilized SAP, SharePoint, OneDrive, and Microsoft Office daily to manage customer information and bookings
- Resolved customer complaints by researching issues and escalating to management for prompt resolution.
Temporary Employee
REMAX SPECIALTY STAFFING
10.2016 - 02.2017
- Coordinated with internal departments, external plans, providers, and government agencies to resolve customer inquiries effectively
- Answered high volume of health insurance customer calls and correspondences to address inquiries and provide support
- Adhered to policy and procedure guidelines related to HIPAA and ISO compliance, maintaining data security
Solar Qualifier Specialist
NRG HOME SOLAR
10.2015 - 05.2016
- Qualified homeowners for solar program, contributing to increased program participation
- Managed inbound and outbound calls to homeowners, addressing customer service inquiries
- Updated customer accounts with data changes, maintaining accurate records
- Maintained open communication with team members and other departments to support project goals
- Experienced job loss due to company-wide downsizing, which affected over 600 employees.
Monitoring Rep II
CRITICOM
Manasquan, USA
07.2014 - 08.2015
- Verified and dispatched on all emergency calls received, ensuring rapid response
- Maintained licensure across all mandated states, ensuring compliance and operational readiness
- Delivered prompt and efficient customer service in fast-paced call center, enhancing customer satisfaction
Retail Store Manager
LIDS SPORTS GROUP
Woodbridge, USA
10.2011 - 07.2014
- Prepared employee schedules to optimize store coverage during peak hours, improving customer service
- Trained associates on company policies and procedures to ensure compliance and enhance team performance
- Conducted weekly audits of in-store inventory to minimize product loss and maintain stock accuracy
Education
BACHELOR OF SCIENCE - Social Work
NORTHERN ARIZONA UNIVERSITY
CDL A -
Coastal Carolina Community College
Jacksonville, NCSkills
- Data Migration
- Data Analysis
- SAP
- Agile
- Labeling Standards
- Regulatory Compliance
- Project Management
- Microsoft Office
- Proofreading
- Team Management
- Bid Proposal Preparation
- Trip planning
- Truck driving
Certification
- Hazmat Endorsement
- CDL A
- Addiction Counseling
Timeline
Government Business Development Specialist
Teleflex
04.2024 - 09.2025
Label Designer/data Migration
TELEFLEX
10.2018 - 03.2024
Charter Representative
FIRST GROUP
02.2017 - 06.2018
Temporary Employee
REMAX SPECIALTY STAFFING
10.2016 - 02.2017
Solar Qualifier Specialist
NRG HOME SOLAR
10.2015 - 05.2016
Monitoring Rep II
CRITICOM
07.2014 - 08.2015
Retail Store Manager
LIDS SPORTS GROUP
10.2011 - 07.2014
BACHELOR OF SCIENCE - Social Work
NORTHERN ARIZONA UNIVERSITY
CDL A -
Coastal Carolina Community College