Elizabeth Santos
Chicago,IL
Summary
Experienced Head Server with a strong focus on food safety practices, exceptional customer service, and effective conflict resolution. Dedicated to accuracy and efficiency in streamlining work systems for enhanced productivity. Passionate about creating a positive dining experience through attention to detail and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bottle Server
Tabú
Chicago, IL
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered food and beverages swiftly while ensuring customer satisfaction.
- Utilized POS system to efficiently process orders and manage billing transactions.
- Managed high-demand service efficiently, emphasizing detail and maintaining guest interaction.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Head Server
Fatpour Tap Works
Wicker Park, Chicago
09.2017 - 04.2025
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Utilized effective communication to enhance customer satisfaction and encourage loyalty.
- Achieved daily sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Upheld cleanliness standards to promote a welcoming experience for guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
Fatpour Tap Works
Wicker Park, Chicago
09.2017 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered food and beverages swiftly while ensuring customer satisfaction.
- Utilized POS system to efficiently process orders and manage billing transactions.
- Managed high-demand service efficiently, emphasizing detail and maintaining guest interaction.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Skills
- Billing and Payment Processing
- Cash Handling
- Driving Revenue
- Quality Control
- Guest Relations Management
- Multitasking
- Upselling Techniques
Certification
Bassett Certification
&
Food Handlers Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server/Bottle Server
Tabú
03.2023 - Current
Head Server
Fatpour Tap Works
09.2017 - 04.2025
Hostess
Fatpour Tap Works
09.2017 - 09.2018