Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Agero
Tucson, AZ
01.2021 - 05.2021
Provided customer service to stranded motorists by getting location, and calling tow services to their location.
Trained in accident management and worked with customers and insurance companies to get the accident vehicles to either autobody shop or the customers house.
Took customer transactions when the insurance didn't cover a specific roadside. And contacted the insurance for the customer when they believed it did with the customer to go over coverage.
Cleaning Technician
DCMS
Tucson, AZ
09.2020 - 12.2020
Emptied wastebaskets and replaced liners.
Sanitized doorknobs, light switches and other frequently touched surfaces.
Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Cleaned homes following specific and detailed protocols and requests.
Department Manager
Walmart
Tucson, AZ
02.2013 - 09.2020
Answered customer inquiries and provided accurate information regarding products and services.
Developed strong relationships with customers by providing personalized assistance and support.
Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - Accounting Technology And Bookkeeping
Pima Community College
Tucson, AZ
Skills
Upselling and Cross-Selling
Active Listening
Spreadsheets
Customer Service
Quickbooks
Accounting and Bookkeeping
Research
Communication
Organization
Retail store support
Creative problem solving
Retail materials management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Customer Service Representative
Agero
01.2021 - 05.2021
Cleaning Technician
DCMS
09.2020 - 12.2020
Department Manager
Walmart
02.2013 - 09.2020
Some College (No Degree) - Accounting Technology And Bookkeeping