Elizabeth Shokhina-Braa
Las Vegas,NV
Summary
Dynamic and personable professional with a proven track record at Wish You Were Here Group, excelling in guest relations and reservation coordination. Recognized for enhancing dining experiences through effective communication and conflict de-escalation. Adept at upselling and fostering team collaboration, consistently achieving high customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Wish You Were Here Group - Kassi Beach House
10.2025 - Current
- Serve as a warm and friendly initial point of contact for guests, showcasing passion for work and an excitement to guide them through their dining experience
- Leave lasting impressions on guests: remembering names, personal details, past visits etc. to heighten their experience
- Manage and plot reservations and walk-ins in accordance with daily floorplan, ensuring a fair rotation of all servers and bar.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Restaurant Hostess
Wish You Were Here Group - Leoncito
06.2024 - 09.2025
- Maintained a warm and inviting personality with guests, showcasing genuine interest in their stories and details to enhance their dining experience
- Handled high-pressure situations gracefully as a solo working hostess, managing incoming phone calls, reservation plotting, seating walk-ins, and attending to guest needs or questions with care and concern
- Worked closely with FOH and BOH staff to assess needs and be of assistance wherever is acceptable to ensure a smooth dinner/brunch service.
- Continuously held in high regard with corporate management for likeable personality at the door and passion for work, leading to a restaurant transfer offer upon Leoncito's eventual closing.
Barista
Starbucks
03.2025 - 05.2025
- Opened up a new store location in a high volume area of Summerlin as one of the only new hires brought on board, showcasing manager trust and approval
- Demonstrated strong info retention through memorization of rotating menu prices and recipes, seasonal offerings, and promotional deals
- Often put on drive thru due to warm personality where I accurately took and fulfilled multiple food and drink orders. Showcased strong multi-tasking by taking orders over the headset and also creating connections with guests at the pickup window
- Resolved customer concerns with compassion and professionalism, ensuring resolution on the guest's end
Customer Sales Representative
Fabulous Freddy's Car Wash
08.2022 - 06.2024
- Garner sales across property in single car washes, single details, monthly car wash subscriptions, and car wash packages.
- Built strong client relationships through attentive service and anticipation of needs, leading to repeat business and referrals
- Assess client needs and upsell accordingly to increase sales in competition with other locations
- Consistently recognized as a top performer within the sales team, always meeting or exceeding commission targets set by management
Food Service Worker
Aramark UNLV - Jamba
08.2023 - 03.2024
- Crafted food, smoothies, and acai bowls according to standard recipes with requested changes for customer satisfaction
- Often put in FOH on register due to warm personality, which garnered multiple positive reviews
- Restocked supplies and prepared additional ingredients during downtime for expected peak hours
- Maintained a clean, trash-free workspace to maximize productivity and safety while supporting team members ensuring smooth operations
Education
Bachelor in Liberal Arts - Psychology
University of Nevada, Las Vegas
Las Vegas05-2027
Skills
- Reservation coordination
- High volume dining
- Cash handling
- Team collaboration
- POS system operations
- Conflict de-escalation
- Item promotion
- Guest relations
- Sales and marketing
- Effective customer upselling
- Safe food handling
- Menu memorization
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Italian
Limited Working
Spanish
Elementary
Timeline
Restaurant Hostess
Wish You Were Here Group - Kassi Beach House
10.2025 - Current
Barista
Starbucks
03.2025 - 05.2025
Restaurant Hostess
Wish You Were Here Group - Leoncito
06.2024 - 09.2025
Food Service Worker
Aramark UNLV - Jamba
08.2023 - 03.2024
Customer Sales Representative
Fabulous Freddy's Car Wash
08.2022 - 06.2024
Bachelor in Liberal Arts - Psychology
University of Nevada, Las Vegas