Elizabeth Smith
Upper Darby,PA
Summary
Seasoned operations manager with exemplary skills in leadership and engagement. Energetic professional with engaging personality and service-driven background. Trained in operations management and [Area of expertise].
Overview
12
12
years of professional experience
Work History
Operations Manager
Home Depot
Conshohocken, PA
11.2012 - Current
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to store manager
- Recruited, hired and trained associates on application of policies and customer service.
- Supported accident investigations and prepared related paperwork.
- Implemented policies and standard operating procedures and managed quality, customer service and customer feedback.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by implementing employee recognition and rewards practices.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Conducted employee observations and documented findings.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
GED -
Roxborough High School
Philadelphia, PA05-1989
Skills
- Business Leadership
- Maintaining Compliance
- Problem-Solving
- Customer Service Management
- Performance Evaluation and Monitoring
- Employee Motivation
- Assignment Delegation
- Operations Monitoring
- Staff Training and Development
- Policies and Procedures Implementation
Timeline
Operations Manager
Home Depot
11.2012 - Current
GED -
Roxborough High School