Elizabeth Smith
Manteo,Nc
Summary
I have over 30 years of customer service experience across different fields between restaurants to my current position in hospitality with retail experience in between. I am dedicated to building a career in customer service and providing the best service for guests throughout each communication. I collaborate well with other teams in this field and work together with the current team on supporting customers and each other. I am open to learning new systems and dedicating myself to this career.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Seaside Vacations Inc
Kitty Hawk, North Carolina
07.2023 - Current
- In this role I have greeted guests in our front office warmly providing customer service to assist in checking in, issues with a reservation and with searching for properties.
- I have answered the phones to assist guests in finding the perfect vacation home in the area they are most interested in. I also take payments over the phone and answer questions and any issues I am able to assist when a guest calls in.
- Worked with other team members in the numerous departments to better assist a guest
- Utilized Streamline, Track, Breezeway, and Property Plus rental systems for efficient property management.
Assistant Manager Central Reservations
Sun Realty Inc
Kill Devil Hills, North Carolina
03.2016 - 07.2023
- Facilitated communication between guests and relevant departments to resolve issues and enhance guest satisfaction.
- Assisted guests with payment processing and vacation home searches, addressing inquiries about local attractions and accommodations.
- Answered incoming phone calls from guests, providing assistance and information. Ran reports for our reservation specialists to call for collections and worked our comparison report
Education
High School Diploma -
Cape Hatteras Secondary School
Buxton, NC06-1998
Some College (No Degree) - Associates Degree
College of The Albemarle
Manteo, NCSkills
- Guest relations
- Reservation management
- Payment handling
- Conflict resolution
- Software proficiency
- Customer service
- Sales techniques
Timeline
Guest Service Representative
Seaside Vacations Inc
07.2023 - Current
Assistant Manager Central Reservations
Sun Realty Inc
03.2016 - 07.2023
High School Diploma -
Cape Hatteras Secondary School
Some College (No Degree) - Associates Degree
College of The Albemarle