Elizabeth Stea
Stratford,Connecticut
Summary
Experienced Director of Operations with a proven track record in the for-profit and nonprofit sectors of home care, long-term care, and hospitality industries. Skilled in driving cost efficiencies, increasing productivity, ensuring quality care, and maximizing profitability. Adept at leading teams and implementing strategic initiatives to achieve organizational goals. Known for the ability to streamline operations and optimize resources to deliver exceptional results.
Overview
24
24
years of professional experience
Work History
DIRECTOR OF OPERATIONS and COMMUNITY & PROVIDER RELATIONS
CARE CONNECTION BY SVNA & STRATFORD VNA
Stratford, CT, USA
01.2021 - Current
- Director of a non-medical home care agency and manage the operations of the hourly and 24/7 live-in home care company
- Oversee all matters concerning human resources, on-boarding, employee and clientele relations and problem solving, recruitment and retention, disciplinary actions, employee orientation, budget management, accounts payable, accounts receivable, monthly in-servicing and continuous employee training, the administration and education of employee benefits
- Responsible for all community and provider relations for both the VNA and Care Connection
- Responsible for continuous web and social media development & management, dual company blogs, and social media avenues
- Spearhead annual fundraising, community and provider relations; open houses, community events, job fairs, etc., in a continuous effort to increase community awareness, clientele base, and profit margin
- Use marketing to effectively brand the organization
- Establish community-based partnerships
- Establish goals and Key Performance Indicators (KPIs) followed by real-time data collection and analysis
- Use analytics as a baseline for continuous improvement
- Lead projects requiring cross-functional collaboration
- Manage a lean and cost effective organization
- Serve as a catalyst for positive change and transformation management
DIRECTOR OF OPERATIONS
FAMILY CARE PLUS
Stratford, CT, USA
01.2016 - 01.2021
- Managed operations of a 24 hour live-in home care company which included a staff of 195, and an average clientele base of 135
- Supervised all departments including budget management, workers' compensation, regulatory compliance, AP/AR, payroll, recruitment and retention, disciplinary actions, employee orientation, human resources, the administration and education of employee benefits
- Supervised and assisted the marketing/sales departments with branding strategies including open houses, fundraising events, job fairs, etc., in a continuous effort to increase community awareness, clientele base, and profit margin
- Responsible for licensure processes to acquire new licensure in additional states for continuous company growth and provision of services
- Supervised project management for all departments
- Aligned all department activities with the company's vision and objectives
- Coached, mentored and developed a high performance team
- Built synergy and collaboration among all departments
- Created an organization structure with the talent, resources and technology needed to drive results
DIRECTOR OF DINING SERVICES
YALE UNIVERSITY SCHOOL OF MEDICINE
New Haven, CT, USA
01.2011 - 01.2016
- Managed overall operation of the YSM Dining Services
- Responsible for department on-boarding, orientation & all aspects of human resources
- Supervised and collaborated all meal service production
- Directed and managed a staff of 52 plus union employees
- Managed daily labor relations issues & assured compliance between Yale & union employees
- Maintained compliance and generated required reports to OSHA
- Responsible training & testing for the certification of Food Safety & Sanitation
- Developed the YSM Food Service Safety and Sanitation Training Manual
- Developed the Yale School of Medicine Policy and Procedure Manual
- Achieved successful annual inspections by the state of CT Health Department
PROPRIETOR
MARMALADE'S CAFÉ & CATERING
Monroe, CT, USA
01.2004 - 01.2011
- Managed the overall operation of a 60-seat upscale cafe and catering business that served corporate functions, weddings, and private affairs
- Supervised staff of 45 which entailed all aspects of human resources, employee recruitment and retention, facility training of all job requirements, and administration of employee benefits
- Spearheaded and orchestrated company marketing strategies and promotions, including the continuous development/management of the company website and social media platforms including regular television exposure and billboard advertising
ADMINISTRATOR
ST. CAMILLUS HEALTH CENTER
Stamford, CT, USA
01.2001 - 01.2004
- Managed overall operation of the 120-bed long-term care facility
- Supervised and directed human resources, which included facility recruitment, retention and disciplinary actions, employee orientation, administration and education of employee benefits
- Managed and supervised all departments regarding daily labor relations issues
- Assured compliance between the facility and all union employees
- Maintained continued required compliance and generated reports to all state, federal, OSHA, and JCAHO regulatory agencies
- Supervised AP/AR & Payroll Departments
- Assisted in the cultivation and maintenance of community relationships to raise awareness and funding, and increase clientele base
- Organized annual fundraising event, monthly open houses and conducted tours for potential new clientele and private supporters
- Acquired JCAHO accreditation for the long-term care facility
- Achieved successful required annual survey results by the state of Connecticut
- Developed the facility's Code of Conduct and Policy and Procedure manuals that were adopted and applied to the Diocese of Bridgeport's long-term care facilities
Education
Master of Science - HEALTHCARE ADMINISTRATION
UNIVERSITY OF NEW HAVEN
West Haven, CTBachelor of Science - GENERAL DIETETICS
UNIVERSITY OF NEW HAVEN
West Haven, CTSkills
- Microsoft Office
- QuickBooks
- Windows
- Excel
- Powerpoint
- MacOS
- Generations
- Clearcare
- Canva
- Web & Social Media Development & Management
License
Long-Term Healthcare Administrator's License
Timeline
DIRECTOR OF OPERATIONS and COMMUNITY & PROVIDER RELATIONS
CARE CONNECTION BY SVNA & STRATFORD VNA
01.2021 - Current
DIRECTOR OF OPERATIONS
FAMILY CARE PLUS
01.2016 - 01.2021
DIRECTOR OF DINING SERVICES
YALE UNIVERSITY SCHOOL OF MEDICINE
01.2011 - 01.2016
PROPRIETOR
MARMALADE'S CAFÉ & CATERING
01.2004 - 01.2011
ADMINISTRATOR
ST. CAMILLUS HEALTH CENTER
01.2001 - 01.2004
Master of Science - HEALTHCARE ADMINISTRATION
UNIVERSITY OF NEW HAVEN
Bachelor of Science - GENERAL DIETETICS
UNIVERSITY OF NEW HAVEN