Elizabeth Steege
Cedar Falls,IA
Summary
Dynamic Office Manager with a proven track record at Coldwell Banker Elevated Real Estate, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and streamlined operations, fostering a positive work environment. Skilled in inventory control and employee training, driving operational efficiency and team cohesion.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Coldwell Banker Elevated Real Estate
03.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Art Van Furniture - Coralville
09.2018 - 08.2021
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Collaborated with managers to identify and address employee relations issues.
Owner/manager
Steege’s Meat Market & Catering
01.2005 - 03.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
- General Studies
Kirkwood Community College
Cedar Rapids, IASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Credit and collections
- Mail handling
- Relationship building
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Administrative oversight
- Employee training
- Training and coaching
- Policy implementation
- Scheduling coordination
- Supply management
- Documentation and control
- Workflow optimization
- Team supervision
- Business administration
- Project management
- Good judgment
- Teamwork and collaboration
- Professional and courteous
- Team leadership
- Managing operations and efficiency
- Administration and reporting
- Schedule management
- Hiring and training
- Goal setting
Timeline
Office Manager
Coldwell Banker Elevated Real Estate
03.2019 - Current
Manager
Art Van Furniture - Coralville
09.2018 - 08.2021
Owner/manager
Steege’s Meat Market & Catering
01.2005 - 03.2018
- General Studies
Kirkwood Community College
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