Hi, I’m
Elizabeth Thomas
general maintenance, office work
Vail,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
years of professional experience
Work History
McdonaldsTucson, AZ
Manager in Training
10.2022 - Current
Job overview
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Oversaw activities of 8-person team completing timely tasks , disciplining and motivating employees to maximize performance.
- Handled day-to-day customer or client questions via telephone or email.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Discount TireTucson, AZ
Service Technician
11.2022 - 02.2023
Job overview
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Inspected equipment to diagnose operational issues.
- Wrote and revised maintenance procedures.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
EAA AirVentureOshkosh, WI
General Maintenance Worker
07.2018 - 07.2022
Job overview
- Conducted repairs on equipment to return machines and tools to functionality.
- Properly handled, transported, and disposed of recycled materials.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Monitored machines and made skilled repairs based on immediate and long-term needs.
- Assisted with set up of tables, chairs and other equipment for community and employee events.
- Maintained and repaired facilities, equipment, and tools.
- Operated industrial trucks, tugs and electric hoists to load and move materials.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Washed walls, woodwork and windows of offices public meeting rooms and break rooms.
- Installed new locks, door handles, and door closers.
- Performed general housekeeping and cleaning tasks.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Set up and broke down venue spaces for events based on directions and diagrams.
- Completed routine sweeping, mopping, waxing and polishing of high-traffic floors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
Flight DeckLexington, SC
Waitress
09.2021 - 01.2022
Job overview
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained staff members on use of POS system.
McdonaldsLexington, SC
Team Member
09.2021 - 01.2022
Job overview
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored and verified all merchandise was properly priced and labeled.
- Developed strong cooperative relationships with coworkers and managers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
SubwayRio Vista, TX
Manager
08.2020 - 03.2021
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
MyselfDallas, TX
RV Technician
01.2017 - 01.2019
Job overview
- Installed newly purchased equipment in recreational vehicles.
- Explained vehicle systems operation to customers.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Familiarized new employees with maintenance department practices and workflow.
- Provided customers with telephone-based recreational vehicle repair and replacement recommendations.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Repaired cosmetic damage to areas such as walls and floors.
Education
HomeschooledDallas, TX
High School Diploma
01.2021
University Overview
- 4.0 GPA
- Extracurricular Activities: hot air balloon camp, aiviation events, volunteering work, on site histoical lessons,
Skills
- Sales Team Training
- Accounts Payable and Accounts Receivable
- Business Development
- Customer Needs Assessments
- Training Manuals
- Improvement Plans
- Job Assignments
- Food Safety and Quality
- Shipment Preparation
- POS Inventory System Operation
- Staff Management
- Job Training
- Inventory Management
hot air balloon pilot
i have loved hot air ballons since i was 12 and have been working for my private license since then getting my student license at 14 and i am about to take my written text to get my private license.
Timeline
Service Technician
Discount Tire
11.2022 - 02.2023
Manager in Training
Mcdonalds
10.2022 - Current
Waitress
Flight Deck
09.2021 - 01.2022
Team Member
Mcdonalds
09.2021 - 01.2022
Manager
Subway
08.2020 - 03.2021
General Maintenance Worker
EAA AirVenture
07.2018 - 07.2022
RV Technician
Myself
01.2017 - 01.2019
Homeschooled
High School Diploma