Elizabeth Tovar
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Customer Service Representative
Healthcare Medical Receptionist
Bakersfield, California
08.2007 - 06.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed incoming calls and directed them to appropriate departments promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated communication between medical staff and patients efficiently.
- Provided support during patient visits to ensure a positive experience.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with inquiries regarding insurance and billing processes.
- Ensured compliance with privacy regulations in handling sensitive patient information.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
West High School
Bakersfield, CASkills
- Electronic health records
- Appointment scheduling
- Patient communication
- Customer support
- Client relationship management
- Data management
- Compliance knowledge
- Quality assurance
- Problem resolution
- Call triaging
- Multitasking and organization
- Team collaboration
- Relationship building
- Conflict resolution
- Effective communication
- Stress management
Certification
Medical assistant certificate
Timeline
Customer Service Representative
Healthcare Medical Receptionist
08.2007 - 06.2026
West High School