Elizabeth Uribe
Phoenix,AZ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist
Valleywise Health
Phoenix, AZ
09.2025 - 02.2026
- Managed patient inquiries and concerns, ensuring timely resolutions and high satisfaction levels.
- Collaborated with healthcare providers to facilitate seamless communication regarding patient care needs.
- Provided excellent customer service to patients and medical staff.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Insurance agent
AALL INSURNACE
08.2022 - 05.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Conducted thorough policy reviews, ensuring compliance with regulations and accuracy in coverage.
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Data Entry Clerk
Heath Consultant
07.2019 - 08.2022
- Billing
- Help Technician with meter information
- Scanned documents and saved in database to keep records of essential organizational information.
- Conducted audits of existing data entry processes.
- Managed and organized documents for data entry tasks.
Insurance agent
AALL Insurance
AZ, USA
08.2018 - 07.2019
- Take payments
- Maintained high levels of Customer Service
- Sell insurance
Cahier, waitress
Ichi ban sushi restaurant
Phoenix, AZ, USA
06.2014 - 01.2017
- Cashier
- Customer service
- Waitress
Sales
Noor wireless/Noor enterprise LLC
Phoenix, AZ, USA
10.2011 - 12.2012
- Sales
- Excel
- Maintained high levels of customer service
- Q-pay
- Inventory
Education
Precision High School -
Precision High School
Phoenix, AZHigh School Diploma -
Brooksville Technical School
Spring Hill, FL09-2025
Skills
- Excel
- Bilingual
- Effective Problem Solver
- Quotes and sales
- Client retention
- Data entry
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Customer service
- Problem-solving
- Multitasking and organization
- Payment processing
Languages
English
Native or Bilingual
Timeline
Patient Service Specialist
Valleywise Health
09.2025 - 02.2026
Insurance agent
AALL INSURNACE
08.2022 - 05.2025
Data Entry Clerk
Heath Consultant
07.2019 - 08.2022
Insurance agent
AALL Insurance
08.2018 - 07.2019
Cahier, waitress
Ichi ban sushi restaurant
06.2014 - 01.2017
Sales
Noor wireless/Noor enterprise LLC
10.2011 - 12.2012
Precision High School -
Precision High School
High School Diploma -
Brooksville Technical School