Elizabeth Valdivia

Experienced lifelong educator with over 25 years of expertise in the classroom, customer education, and collaborative work environments. Skilled in active listening and gathering information effectively. Demonstrated success in promotional product sales, branding campaigns, client acquisition, and navigating international logistics. Proven leadership abilities in supervising service staff and implementing structures for enhanced productivity. Maintained a strong customer base of 250-500 clients with consistent positive feedback, high client retention rates, and a referral-based business growth model. Diligent in providing attentive support and service to build and retain accounts. Expertise in marketing strategies and achieving market penetration. Managed sales totaling over $40,000,000, including budgeting, logistics timelines, and delivery schedules. Developed effective communication to engage individuals and drive positive outcomes. Successfully managed budgets ranging from $1,000 to $500,000 for diverse organizations such as Southern California Edison and the Department of General Services - State of CA.

• Navigating International Logistics, Understanding international manifests, shipping routes, customs procedures, and communication of the time tables for clients. Understanding the dynamic interaction between product quality, delivery times, and compliance issues.
• Branding Campaigns and Promotion Specialist, Work with clients to define demands, provide creative solutions within budget parameters, and deliver in advance of deadlines. Campaigns designed to deliver the company message and comply with brand guidelines.
• Productivity Enhancement through Structure and Systems, Provide restructuring guidelines as the business entered a transition period with new employees. Define new roles for both service staff and management staff to create a more cohesive work environment with structured expectations for tasks.
• Referral Based Business Growth Model & Client Retention, A referral is the strongest indicator of business success; relationships are built based on the retention of existing clients and that continued retention if they transition to a new company. Over 25% of new business is from either referral from existing clients or networks.
• Active Listening, Communication, and Engagement Specialist, The most important part of sales is active listening – hearing what the client wants and interpreting it in order to create conceptually based presentations.

Volunteer, CASA - Orange County

3/2023- Present

Completed CASA Core Training - which includes certification as a Mandated Reporter.

Volunteer, Guardian Scholars - CSULB

3/2017- 4/2018

Provided guidance to Guardian Scholars during lunch meet and greets on financial literacy, course selection, supporting educational and social goals, and providing resources to continue their education under difficult circumstances.

Helped coordinate orientation schedule and Fall events schedule

Provided office maintenance help - filing, organizing student data, working on analyzing participation patterns

Attended new student orientation to help recruit eligible students to participate in the program,.

Volunteer, Cypress Youth Baseball Organization

President- 2015-2016

Managed Snack Bar 2013-2015

Player Agent – 2012-2013

Worked with several youth in Foster Care System - including two long term assignments

• Executive Coaching for Leaders Program, MKCircle Enterprises, CEO Institute, 01/20 to 01/22
• Platinum Supplier Program Graduate, Women’s Business Enterprise Council West, 04/13
• Platinum Supplier Program II Graduate, Women’s Business Enterprise Council -West, 04/17
• Completion Pathways to Success Educational Seminar, 01/11/21

WBEC -West 2020 Class 2 Supplier of the Year Finalist

Ruth D., Kelterborn Fellowship Recipient – USC Summer 2002 – Department of History

College Merit Award – USC Spring 2002 – Department of History

Presented – Harvard University “The Future of African American Studies” Graduate Student Conference – December 2000

Presented – UCLA Center for the Study of Women “Thinking Gender” Graduate Research Conference – March 2000

MKCircle Enterprises, CEO Institute:

Executive Coaching for Leaders Program - 1/2020 to 1/2022

Women’s Business Enterprise Council West-

Platinum Supplier Program Graduate – 4/2013

Women’s Business Enterprise Council -West:

Platinum Supplier Program II Graduate – 4/2017

Completion Pathways to Success Educational Seminar – 1/11/21