Elizabeth Vanderkolk
Dekalb,IL
Summary
Dedicated Patient Access Specialist with EPIC training and a strong focus on HIPAA compliance. Known for accuracy in documentation and insurance verification, enhancing patient satisfaction through streamlined processes.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
12.2024 - Current
- Facilitated patient registration and appointment scheduling using Epic systems.
- Verified insurance eligibility and benefits to ensure proper patient access.
- Coordinated with clinical staff to streamline patient flow and reduce wait times.
- Educated patients on necessary documentation for appointments and services.
- Assisted in resolving billing inquiries, enhancing patient satisfaction and trust.
- Maintained accurate patient records to support compliance with healthcare regulations.
- Trained new staff on best practices for patient interaction and system usage.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Server
Chili's Bar and Grill
03.2022 - 11.2024
- Provided exceptional customer service, enhancing guest satisfaction and repeat visits.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables simultaneously, demonstrating strong time management skills.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Upsold menu items effectively, contributing to increased sales and guest enjoyment.
- Resolved customer complaints promptly, ensuring a positive dining experience for patrons.
Associate Trainer
Panera Bread
08.2019 - 11.2020
- Developed and implemented training programs to enhance employee knowledge and skills.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into team dynamics.
- Mentored junior trainers, fostering a collaborative learning environment and sharing best practices.
- Assessed training needs through performance evaluations and employee feedback to drive continuous improvement.
Associate Trainer
Panera Bread
08.2016 - 07.2019
- Collaborated with management to align training objectives with operational goals and customer service standards.
- Utilized various training tools and resources to deliver engaging learning experiences tailored to diverse learning styles.
- Monitored trainee progress, providing constructive feedback to promote professional development and skill mastery.
- Enhanced training materials based on industry trends and evolving company policies to maintain relevance and effectiveness.
Team Shift Leader
Oberweis Ice Cream and Dairy Store
03.2015 - 08.2016
- Supervised daily operations, ensuring high standards of customer service and product quality.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Science - General Studies
Metropolitan State University of Denver
Denver, CO05-2021
Associate of Science - Science
Elgin Community College
Elgin, IL05-2019
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Professionalism and ethics
- EPIC trained
- Exceptional communication
- Documentation accuracy
- Insurance billing
- Performance standards compliance
- Fee collection
- Information collection
- Insurance verification
Timeline
Patient Access Specialist
Northwestern Medicine
12.2024 - Current
Server
Chili's Bar and Grill
03.2022 - 11.2024
Associate Trainer
Panera Bread
08.2019 - 11.2020
Associate Trainer
Panera Bread
08.2016 - 07.2019
Team Shift Leader
Oberweis Ice Cream and Dairy Store
03.2015 - 08.2016
Associate of Science - General Studies
Metropolitan State University of Denver
Associate of Science - Science
Elgin Community College