High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Denali Princess Wilderness Lodge
05.2023 - 09.2023
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
White Rhino Coffee
04.2022 - 04.2023
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Cleaned and sanitized work areas, utensils and equipment.
Collected payments and provided accurate change.
Education
High School Diploma -
Midlothian Heritage High School
Midlothian, TX
05.2021
Skills
Customer Service
Calm Under Pressure
Speedy and Efficient
Team Player
Group Reservations Management
Reservation Coordination
Certification
Alaska Food Handler's License - 2023
Texas Food Handler's License - 2022
First Aid and CPR Training - 2021
Timeline
Host
Denali Princess Wilderness Lodge
05.2023 - 09.2023
Barista
White Rhino Coffee
04.2022 - 04.2023
High School Diploma -
Midlothian Heritage High School
Alaska Food Handler's License - 2023
Texas Food Handler's License - 2022
First Aid and CPR Training - 2021
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