ELIZABETH VELASQUEZ
Commerce City ,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer service experience, Strong ability to meet deadlines, and attention to details. Dependable, safe lifting skills, physical stamina. I’m also an empath and very patient. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavioral Innovations
01.2024 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Private Nanny
Sittercity
01.2023 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
Doordash
DoorDash
12.2021 - 05.2023
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Receptionist
KingsMan Moving Company
01.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Returns Associate
Amazon
01.2022 - 09.2022
- Performed inventory of product on returns carts.
- Used distributor and manufacturer websites to process orders and request returns.
- Inspected returned products for damages.
- Entered return codes and information into computer system.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management, and order calls.
Education
High School Diploma -
Colorado Early Colleges
Aurora, COSkills
- Development of Social Skills
- Regulating Schedules
- Team Support
- Behavior Modeling
- Household Support
- Appointment Booking
- Cash Management
- Prospecting Clients
- Order Fulfillment
Languages
Spanish
Full Professional
English
Native or Bilingual
Certification
HIPPA Certification.
CPR and first aid certification.
Timeline
Registered Behavior Technician
Behavioral Innovations
01.2024 - Current
Private Nanny
Sittercity
01.2023 - Current
Customer Returns Associate
Amazon
01.2022 - 09.2022
Doordash
DoorDash
12.2021 - 05.2023
Receptionist
KingsMan Moving Company
01.2019 - 12.2022
High School Diploma -
Colorado Early Colleges
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