ELIZABETH VELASQUEZ
Las Vegas
Summary
Professional healthcare leader with 7 years experience in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
7
7
years of professional experience
Work History
Lead Medical Assistant
Everside Health/Marathon Health
11.2019 - Current
- Perform front office duties such as check in, check out, collecting insurance information and co-pays.
- Perform back office duties such as collecting and documenting patient medical information such as medication reconciliation, medical history and taking vital signs
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Dispense medications and manage medical inventory
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Maintain accurate records in Athena EMR system and ensure efficient clinic workflow
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Demonstrated expertise in phlebotomy, specimen collection, and CLIA waived testing
Medical Biller
Expedite Medical Claims
06.2018 - 09.2019
- Processed electronic medical claims and posted insurance and patient payments
- Handled claim appeals and disputes with insurance companies
- Assisted patients with understanding EOBs and billing questions
- Set up payment plans and performed collections as needed
Education
Medical Assistant -
United Education Institute
01.2018
Skills
- Bilingual: Fluent in English and Spanish (written and verbal)
- Venipuncture & Injections
- EKG
- EMR Systems (Athena, eClinicalWorks, NextGen)
- Strong communication and interpersonal skills
- Scheduling and appointment management
- Inventory and supply management
- Insurance Authorizations & Referrals
- Clinic Workflow Management
- New Hire Training & Scheduling
- Reliable, punctual, and adaptable to change
- HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Everside Health/Marathon Health
11.2019 - Current
Medical Biller
Expedite Medical Claims
06.2018 - 09.2019
Medical Assistant -
United Education Institute
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