ELIZABETH VELASQUEZ
EL PASO,TX
Summary
Experienced with 10+ years in operational leadership. Seeking to leverage expertise in process optimization, team supervision, and financial oversight to enhance organizational efficiency and support the strategic goals of the company.
Professional manager with extensive experience leading teams and driving results in dynamic environments. Strong focus on team collaboration, adaptability, and achieving organizational goals. Skilled in strategic planning, performance management, and process improvement. Reliable leader with track record of delivering consistent results and fostering positive and productive workplace.
Overview
31
31
years of professional experience
Work History
Division Manager
Builders Service Group
El Paso, TX
02.2023 - 04.2026
- Manage the division's budget, ensuring the branch meets revenue targets and maintains healthy profit margins.
- Monitor labor costs, material waste, and fuel consumption to optimize the bottom line.
- Identify new market opportunities in the local construction landscape and develop plans to expand the division’s footprint.
- Maintain strong relationships with local residential and commercial home builders to secure ongoing contracts.
- Ensure the sales team is providing accurate, competitive bids that reflect current material and labor costs.
- Act as the final point of escalation for builder issues, ensuring quality control and timely project completion.
- Lead a diverse team including Sales Reps, Production Managers, Warehouse Staff, and Installation Crews.
- Ensure the right number of crews and materials are scheduled for jobs to prevent delays.
- Enforce strict OSHA and internal safety standards.
- At BSG, safety is a top priority, and the Division Manager is responsible for the branch's safety record.
- Work with suppliers to ensure a steady flow of inventory while minimizing excess stock.
- Oversee the upkeep and safety of the division's specialized trucks and equipment.
Office Manager
Builder Services Group
El Paso, TX
08.1995 - 02.2023
- Streamlined office operations to enhance workflow efficiency and productivity.
- Managed scheduling, ensuring optimal resource allocation and timely project execution.
- Coordinated communication between departments to facilitate effective collaboration.
- Developed and implemented administrative procedures to improve operational consistency.
- Oversaw inventory management, ensuring availability of necessary supplies for daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Equivalency Diploma - General High School Curriculum
El Paso Community College
El Paso, TXBachelor's Degree - Human Services
University of Phoenix
Phoenix, AZ03-2013
Skills
- Versatile Division Manager with a proven ability to streamline operations, manage complex budgets, and lead administrative teams
- Expert in vendor negotiations and process automation, dedicated to fostering productive work environments and delivering high-level support to executive leadership
- Inventory control
- Operations planning
- Performance improvements
- Financial administration
- Customer service
- Time management
- Attention to detail
- Excellent communication
- Hiring and training
- Goal setting
- Staff training and development
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Division Manager
Builders Service Group
02.2023 - 04.2026
Office Manager
Builder Services Group
08.1995 - 02.2023
High School Equivalency Diploma - General High School Curriculum
El Paso Community College
Bachelor's Degree - Human Services
University of Phoenix