Elizabeth Vernon
Columbus,Ohio
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
9
9
years of professional experience
Work History
Complex Sales Manager
Olshan Properties
Columbus, Ohio
05.2023 - Current
- Analyzed customer feedback to refine product offerings and improve customer satisfaction.
- Managed complex sales processes from initial contact through contract negotiation and closure.
- Collaborated with marketing team on campaigns targeting potential customers in emerging markets.
- Negotiated contracts with major clients for long-term partnerships or agreements.
- Attended professional training classes and assessments for continuous improvement.
- Resolved customer complaints regarding sales and service.
Catering and Sales Manager
Doubletree By Hilton
Columbus, Ohio
11.2022 - 05.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Created promotional material such as menus, flyers and brochures to attract new customers.
- Monitored inventory levels of catering supplies and equipment.
- Responded promptly to customer inquiries and complaints.
- Coordinated deliveries from vendors ensuring timely arrival at event sites.
- Ensured compliance with health department regulations regarding sanitation requirements at all events.
- Conducted regular meetings with catering staff to discuss performance goals and provide feedback.
- Prepared reports summarizing sales activity, revenue projections and other related data.
Events Manager
Legacy Stables and Events
Winston-Salem, NC
05.2021 - 10.2022
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Organized and facilitated vendor meetings to ensure successful execution of all events.
- Coordinated with marketing team for promotional materials for each event.
- Managed event staff onsite during each event to ensure smooth operations.
- Provided leadership in managing multiple projects simultaneously under tight deadlines.
- Ensured compliance with safety regulations at all times during events.
- Established protocols for responding quickly and efficiently to customer inquiries or complaints before, during, and after an event.
Director of Food and Beverage
IHG Hotels & Resorts
Winston Salem , NC
06.2020 - 05.2021
- Developed and managed departmental budget, revenue goals, and cost controls.
- Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
- Supervised the selection, training, development, and evaluation of staff members.
- Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
- Coordinated with vendors to ensure quality products at competitive prices.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Maintained efficient operations by delegating tasks to team members according to their skillsets.
- Monitored inventory levels of supplies needed for daily operations.
- Collaborated with chefs on menu creation including pricing strategies for dishes.
- Assisted in developing wine lists featuring a variety of labels from different regions.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
General Manager
Inspire Brands
Winston Salem , NC
05.2019 - 06.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Restaurant Manager
Battleground Restaurants
Greensboro, NC
05.2015 - 04.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Opened store in accordance with corporate policies and procedures.
- Performed opening and closing duties such as setting up registers and balancing drawers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Used Point of Sale register system to complete transactions.
Education
Associate of Applied Science -
Forsyth Technical Community College
Winston Salem, NC01-2004
Skills
- Negotiation expertise
- Upselling strategies
- Sales Training
- Sales strategy development
- Contract Management
- New Hire Onboarding
- New Business Development
- Training development
- Team Leadership
- Communication Skills
- Self Motivation
Timeline
Complex Sales Manager
Olshan Properties
05.2023 - Current
Catering and Sales Manager
Doubletree By Hilton
11.2022 - 05.2023
Events Manager
Legacy Stables and Events
05.2021 - 10.2022
Director of Food and Beverage
IHG Hotels & Resorts
06.2020 - 05.2021
General Manager
Inspire Brands
05.2019 - 06.2020
Restaurant Manager
Battleground Restaurants
05.2015 - 04.2019
Associate of Applied Science -
Forsyth Technical Community College
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