Elizabeth Voytko
Riverview,FL
Summary
Experienced Sales Marketing Consultant with over 17 years of experience in Sales, Marketing and Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Consultant
Florida Blue
Pinellas Park, FL
Jul.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Exceeded sales goals by utilizing exemplary customer service skills.
- Put together sales proposals and contracts.
- Established and managed relationships with external data providers and research vendors.
- Created customized marketing materials to increase product awareness.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Identified appropriate marketing channels and target customers for campaigns.
Service Sales Consultant
Guidewell & Florida Blue
Pinellas Park, FL
08.2016 - Current
- Currently selling health and ancillary plans in a dual Sales and Service Consultant role.
- Identified opportunities in my service position for health and ancillary sales to acquire experience of a sales consultant.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Assisted decision makers with new contracts and enrollments issues as well as benefits and payments.
- Handled sales system entries and payments with high degree of accuracy to minimize recordkeeping errors.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Customer Service Advocate
Florida Blue
Jacksonville, FL
08.2016 - Current
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Owner/Design Director
FIRST COAST DESIGN
Macclenny, FL
10.2007 - 05.2016
- Manage sales of handmade jewelry - Sales totaling over $35,000 in 2015
- Maintain a sales presence in multiple selling venues including eBay.com, Etsy.com, and FCDLanyards.com
- Design and catalog over 500 different jewelry designs including decorative badge lanyards and retractable reels
- Wrote engaging and successful marketing, advertising, and website copy.
- Developed campaigns and specific marketing strategies for clients.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Tracked trade show expenses to maintain budget.
- Updated social media platforms with latest news and corporate details.
Customer Service Representative/Service Clerk
AETNA, Inc.
Jacksonville, FL
05.1998 - 05.2002
- Answered questions from customers and service providers dealing with the dental plans
- Updated the eligibility database
- Redirected and issued insurance ID cards
- Sorted and delivered company mail
Education
High School Diploma -
05.1992
Skills
- Great client relationship management experience
- Calm temperament and resilience under pressure
- Extensive personal network
- Attention to detail and quality
- Systems and software programs especially those within Florida Blue
- Intellectually curious and open to learn
- Problem solving ability
Certification
- 215 Health and Life License - 2019
215 Health and Life License
I do have an active 215 Health and Life License.
Timeline
Sales Consultant - Florida Blue
Jul.2021 - Current
Service Sales Consultant - Guidewell & Florida Blue
08.2016 - Current
Customer Service Advocate - Florida Blue
08.2016 - Current
Owner/Design Director - FIRST COAST DESIGN
10.2007 - 05.2016
Customer Service Representative/Service Clerk - AETNA, Inc.
05.1998 - 05.2002
Marlington High School - High School Diploma,