Elizabeth Wagner
Medina
Summary
Dedicated Front End Coordinator with proven skills in cash handling, team training, and effective communication. Committed to enhancing customer experiences and fostering team competency.
Overview
21
21
years of professional experience
Work History
Front End Coordinator
Valu Home Centers
Buffalo
04.2023 - Current
- Coached and mentored new employees on front-end operations and customer service, fostering team competency.
- Operated cash register with precision while delivering exceptional customer service.
- Provided friendly and positive customer service, contributing to an inviting shopping atmosphere.
- Handled customer returns to ensure satisfaction and compliance with store policies.
- Reconciled individual register drawers, preparing daily deposits and setting up drawers for next shift.
- Monitored cash variances, cashier discrepancies, and coupon redemption to ensure accurate financial reporting.
- Prepared advertising signs according to weekly promotions and verified proper placement on products.
Associate
Hallmark Gold Crown
Knoxville
05.2017 - 11.2022
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Resolved customer inquiries and issues promptly, ensuring satisfaction with purchases.
- Assisted customers in selecting greeting cards and gifts for various occasions.
- Built relationships with customers by providing friendly customer service.
- Collaborated with team members to ensure a welcoming store environment for visitors.
- Handled incoming calls from customers regarding orders or other inquiries.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Front Office Secretary
Chesterfield County Schools
Midlothian
08.2005 - 06.2015
- Managed daily front desk operations by answering phones, scheduling appointments, and maintaining files and records efficiently.
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained calendars for school staff.
- Handled phone inquiries by answering calls, providing information, and routing inquiries to appropriate personnel.
- Created a positive first impression by warmly greeting all visitors. and announced their arrival to appropriate personnel.
- Maintained front desk to provide positive first impression.
- Coordinated communication among parents, teachers, and administration to ensure clear information flow.
- Provided administrative support such as typing letters, faxing documents, photocopying materials.
- Resolved customer complaints in a professional manner while following established procedures.
- Updated databases and ensured accuracy of student records.
- Completed data entry tasks quickly and accurately using various software programs including Microsoft Office Suite.
- Assisted organizational efforts by filing, entering data and answering phones.
- Processed incoming mail and distributed to relevant departments.
- Maintained confidentiality of sensitive information obtained during interactions with customers.
Education
Some College (No Degree) - Mathematics
SUNY, Brockport
Brockport, NYSkills
- Point-of-sale systems
- POS operation
- Transaction processing
- Cash handling
- Financial reconciliation
- Inventory management
- Retail operations
- Customer relationship management
- Customer service
- Product recommendations
- Team training
- Effective communication
- Product recommendations
Timeline
Front End Coordinator
Valu Home Centers
04.2023 - Current
Associate
Hallmark Gold Crown
05.2017 - 11.2022
Front Office Secretary
Chesterfield County Schools
08.2005 - 06.2015
Some College (No Degree) - Mathematics
SUNY, Brockport