Elizabeth Wehrwein
Stevens Point,WI
Summary
Versatile Assistance Coordinator with over 12 years in the Travel Insurance Industry. Speaks professionally, effectively, and clearly to collaborate with team members and communicate with customers. Works effectively with cross-functional teams in ensuring operational and service excellence. Adaptable, helpful, personable and organized.
Overview
13
13
years of professional experience
Work History
Medical Assistance Coordinator
AIG Travel Guard
08.2017 - Current
- Assisting customers who are traveling and having a medical emergency by providing medical referrals, daily check ins, and medically appropriate travel. Reviewing situation-specific policy verbiage and benefits.
- Communicating and coordinating with travel medical providers to organize medically appropriate transportation for customers.
- Claims Analyst - Assisted Claims during the pandemic with adjudicating claims. Reviewed Claims for adequate documentation based on state-specific policy wording and requirements and communicating with customers to provide updates on their Claim or request additional documentation.
Resource Pool Specialist
AIG Travel Guard
11.2010 - 08.2017
- AIG World Service Center - Assisting customers with policy and benefit inquires, and policy sales.
- Administration Assistance - Assisting customers with policy modifications, issuing vouchers, and policy refunds.
- Personal Assistance Coordinator - Assisting customers with Destination Research, Restaurant Referrals and Reservations, Currency Conversion, Lost Luggage search, Roadside Assistance, Travel Information, Cash Transfer Assistance, Driving Directions, Embassy/Consulate referrals.
- Claims Call Center – Assisting customers with claim status inquiries, required documents, and claim set-ups.
- Medical Assistance Coordinator – Assisting customers who are traveling and having a medical emergency by providing medical referrals, daily check ins, and medically appropriate travel. Reviewing situation-specific policy verbiage and benefits.
- Reporting/Operations Analyst - Building and maintaining the schedule for the Call Center, Payroll, Managing Time Off Requests, Tracking and analyzing data for trends, and utilizing this data to create more streamlined processes.
- Back-up Team Lead - Assisting Leadership as an acting Team Lead and mentoring representatives by completing call monitors, coaching, and regularly touching base with each representative individually.
Education
No Degree - Music Education
University of Wisconsin La Crosse
La Crosse, WIHigh School Diploma -
Stevens Point Area Senior High
Stevens Point05.2000
Skills
⦁ Building and maintaining rapport with customers, peers, and management
⦁ Organization and time-management
⦁ Attention to detail
⦁ Self-motivated
⦁ Positive attitude
⦁ Active listening
⦁ Team player
⦁ Proficient in Microsoft Office applications
⦁ Expertise in proprietary company databases and systems
Timeline
Medical Assistance Coordinator
AIG Travel Guard
08.2017 - Current
Resource Pool Specialist
AIG Travel Guard
11.2010 - 08.2017
No Degree - Music Education
University of Wisconsin La Crosse
High School Diploma -
Stevens Point Area Senior High
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