Gabrielle Burns
Wausau,WI
Summary
Hardworking candidate with nineteen years of experience and training in customer service as well as five years of clerical knowledge. Fast-learning, flexible, and adaptable individual with exceptional time management skills and the ability to thrive under pressure in fast-paced environments. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
12
12
years of professional experience
Work History
Claims Assistant
AIG Travel Guard
08.2022 - Current
- Processed and reviewed new and existing claim documents, in both paper and electronic formats
- Provided clerical support to company employees by copying, faxing, and filing documents
- Processed and issued payments for partnered companies via wire requests.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
Personnel Assistant
CoreCivic Inc.
09.2021 - 11.2021
- Ensured accurate payroll in Kronos system for assigned staff
- Scheduled interviews and maintained candidate profiles via internal company website
- Conducted drug testing for new and current employees while maintaining confidentiality
- Updated and maintained staff paper records, assisted with background checks, and termination paperwork.
Correctional Officer
CoreCivic Inc.
08.2020 - 08.2021
- Supervised 300 inmates, while developing rapport with staff and inmates to keep the institution safe and secure
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers
- Identified needed updates to correctional plans and assigned inmates to appropriate housing
- Received and accounted for personal possessions and determined inmate work assignments.
Cashier
Total Wine & More
10.2019 - 08.2021
- Checked identification for proof-of-age: refusing alcohol and tobacco sales to underage customers
- Verified prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Tested bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
New Patient Medical Records
Ironwood Cancer & Research Centers
04.2020 - 08.2020
- Received and processed medical records requests for patients' upcoming appointments
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Maintained accuracy, completeness, and security for medical records and health information
- Managed 30 patient records and information in OnBase and OncoEMR software daily.
Guest Coordinator
Ulta Beauty
11.2019 - 12.2019
- Processed payments by entering sales in a register
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets for the salon
- Kept work areas, tools, and equipment clean and properly sanitized to minimize risk and cross-contamination.
Claims Clerical Support
AIG Travel Guard
09.2017 - 09.2019
- Processed and reviewed new and existing claim documents, in both paper and electronic formats
- Assigned policies to existing claims as well as to claim’s adjusters
- Provided clerical support to company employees by copying, faxing, and filing documents Identified issues, analyzed information, and provided solutions to problems
Travel Insurance Sales Professional
AIG Travel Guard
02.2017 - 09.2017
- Recommended new coverage and customized existing insurance programs to suit individual client needs by analyzing specific requirements and using persuasive sales techniques
- Made consistent travel insurance sales and drove team revenue totals by developing and deepening positive customer connections
- Managed and de-escalated high-stress situations with customers.
Bridal Consultant
Elegant Occasions
08.2016 - 06.2017
- Assist brides, mothers of the wedding, and bridesmaids with finding and purchasing gowns as well as accessories
- Maintain store cleanliness by sweeping floors, straightening and organizing merchandise, vacuuming carpets, and filing files for customers
- Measure and record measurements of customers for tuxedos and dresses for weddings and special occasions
- Followed up with customers with dress and tuxedo orders fulfillment
Sales Associate
TJX Companies
09.2016 - 02.2017
- Provide customer service by helping customers located merchandise, greeting customers, maintaining solid product knowledge, and providing a friendly environment
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Maintained customer satisfaction with quick and professional handling of product returns.
Certified Nursing Assistant/Health Unit Coordinator
St. Clare's Hospital
07.2014 - 07.2016
- Evaluated ICU and PCU patients to identify and address wounds, behavioral concerns, and medically relevant symptoms, as well as assisted patients with mobility needs
- Conducted essential administrative actions for patients to receive critical medical care upon admission, as well as prepared paperwork necessary for patient transfers and discharges
- Maintained best-in-class standards for individualized care in a 24-bed unit by continuously checking in with patients and families and quickly providing care.
Personal Care Worker
Opportunity Inc
02.2014 - 01.2015
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments Established nutritious meal plans and prepared daily offerings to meet patient dietary needs according to prescribed diets Consulted with supervisors to assess cases and plan strategies for enhancing care for four residents.
Sales Associate
The Tea Shop
08.2012 - 01.2015
- Assist in floor moves, merchandising, display maintenance, theft prevention, and housekeeping
- Help customers in locating merchandise and ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service
- Prepared merchandise for sales floor by pricing or tagging Prepared large cash deposits with zero discrepancies Maintained records related to sales, returns and inventory availability
Education
Bachelor of Science - Studio Art
Edgewood College
Madison, WI05.2013
Skills
- Record Sorting and Filing
- Flexible and Adaptable
- Data Entry and Review
- Verbal and Written Communication
- Payment Processing
- Inventory Management
- Customer Service
- Time Management
- Microsoft Office Suite
- Clerical Operations
References
Jared Schaefer
Ph: 630 -703-9744
Email: jared.schaefer84@gmail.com
Trisha Fenske
Ph: 715 - 630-5163
Email: fensketrisha@hotmail.com
Kathy Kay Russell
Ph: 715 -281-1685
Email: kathy.russell@aig.com
Timeline
Claims Assistant
AIG Travel Guard
08.2022 - Current
Personnel Assistant
CoreCivic Inc.
09.2021 - 11.2021
Correctional Officer
CoreCivic Inc.
08.2020 - 08.2021
New Patient Medical Records
Ironwood Cancer & Research Centers
04.2020 - 08.2020
Guest Coordinator
Ulta Beauty
11.2019 - 12.2019
Cashier
Total Wine & More
10.2019 - 08.2021
Claims Clerical Support
AIG Travel Guard
09.2017 - 09.2019
Travel Insurance Sales Professional
AIG Travel Guard
02.2017 - 09.2017
Sales Associate
TJX Companies
09.2016 - 02.2017
Bridal Consultant
Elegant Occasions
08.2016 - 06.2017
Certified Nursing Assistant/Health Unit Coordinator
St. Clare's Hospital
07.2014 - 07.2016
Personal Care Worker
Opportunity Inc
02.2014 - 01.2015
Sales Associate
The Tea Shop
08.2012 - 01.2015
Bachelor of Science - Studio Art
Edgewood College
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