Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Wilkins

Tacoma,Wa

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

18
18
years of professional experience

Work History

Account Executive

Ups
06.2022 - 04.2024
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

Driver

Ups
06.2016 - 06.2022
  • Inspected goods and sent damaged products back to manufacturers
  • Loaded and unloaded truck with daily orders and returns
  • Managed time and planned routes to meet consumer demands and provide customer satisfaction
  • Placed perishable items in refrigerated areas and maintained temperature during transit
  • Monitored and inspected vehicle and equipment, performing minor maintenance and repairs to correct issues
  • Performed cycle counts and documented information or alerted supervisor of discrepancies
  • Built relationships with key decision-makers to increase business volume with existing accounts
  • Checked shipping documents for special requirements or conditions
  • Recorded sales and delivery information on daily sales records
  • Located and moved goods from warehouse to fill customer orders
  • Transported passengers safely with skilled operation of different vehicles
  • Inspected vehicles regularly and completed basic maintenance for reliable performance
  • Secured loads according to proper procedures and safety measures
  • Drove Ups Commercial vehicle more than 300 miles per month across Pierce County/King County
  • Followed road rules and regulations to minimize risks and company liability
  • Handled daily pickups and deliveries for Ups operations
  • Coordinated smooth loading and unloading of packaged goods to keep stops efficient
  • Communicated continuously with dispatch to set up and adjust route plans
  • Performed routine upkeep such as changing bulbs and notified supervisors of advanced repair needs.

Barista

BigFoot Java
09.2014 - 09.2016
  • Working as a Barista in the PNW I was trained that we hold coffee at a high standard; that being said I had to perfect the art of coffee at a fast pace or you don't make the cut.

Warehouse Worker / Utility Driver

UPS
06.2015 - 06.2016
  • I loaded and unloaded freight from trailers on the twilight sort
  • I began Utility driving during the day before Twilight sort started.

Assistant Teller Supervisor

KeyBank
01.2011 - 07.2013
  • While attending the University of Washington Tacoma I worked as a Assistant Teller Supervisor; during this time had override authority, larger cash drawers, and was held at a higher standard than an entry level Teller
  • After working here 2 years I felt banking wasn't exactly what I saw myself doing as a career
  • So I stepped back and took time for myself to see what direction I needed to go professionally.

Drive-Thru Teller

Puyallup Valley Bank
10.2009 - 07.2011
  • I worked as a Drive-Up Teller at Valley Bank; during this time I learned the basic fundamentals of banking
  • I have received coaching on sales and loans; I was also provided genuine customer service skills training
  • This job really sparked my interest in leadership and becoming a business professional.

Smoothie Expert

Emerald City Smoothie Sunrise Village
04.2009 - 04.2010
  • While working at Valley Bank after graduating High School in 2008
  • I wanted to make extra money and I also wanted to learn more about fitness; so I began serving as a smoothie artist
  • This job sparked my fitness passion and motivated me to began a daily gym routine and led me to train and complete my first full marathon
  • The mental toughness I retained has been applied to who I am today as a young professional in and outside of the workplace
  • The discipline and habits I created during this short time I still use today.

Barista

Endicott Coffee Bar
09.2006 - 09.2007
  • My first job at at Endicot was a Barista/server
  • I worked closely with the owner Robin Johnson who trained me the fundamentals of hard work
  • We sold bagels and pastries and I was responsible for serving the bar and lobby
  • I learned the basics of any first job ; I developed register skills, making change quickly, cleaning duties, and proper customer service techniques.

Education

Pre Requisite courses to help costs of Schooling - Psychology/Business

Pierce College
Puyallup, WA

Psychology -

University of Washington Tacoma
Tacoma, WA

Skills

  • Lead Generation
  • Contract Negotiation
  • Business Development
  • Staff Management
  • Pipeline Management
  • Account Management
  • Revenue Generation
  • Customer Service
  • Sales target monitoring
  • Customer rapport
  • Relationship building and management
  • Data Analysis
  • Territory Management

References

Robin Johnson, (253)921-4022

Timeline

Account Executive

Ups
06.2022 - 04.2024

Driver

Ups
06.2016 - 06.2022

Warehouse Worker / Utility Driver

UPS
06.2015 - 06.2016

Barista

BigFoot Java
09.2014 - 09.2016

Assistant Teller Supervisor

KeyBank
01.2011 - 07.2013

Drive-Thru Teller

Puyallup Valley Bank
10.2009 - 07.2011

Smoothie Expert

Emerald City Smoothie Sunrise Village
04.2009 - 04.2010

Barista

Endicott Coffee Bar
09.2006 - 09.2007

Pre Requisite courses to help costs of Schooling - Psychology/Business

Pierce College

Psychology -

University of Washington Tacoma

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Elizabeth Wilkins