Elizabeth Williams
Milwaukee,WI
Summary
Proven Retail Sales Associate at Forever 21, adept in customer engagement and problem-solving, significantly enhancing shopping experiences. Expert in POS system operations and skilled in building strong customer relationships, consistently achieving sales goals. Demonstrates a professional appearance and a positive, proactive approach to driving sales and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Forever 21
Wauwatosa, Wisconsin
08.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Addressed customer questions and concerns regarding products and services.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
Personal Care Assistant
Ilife
Milwaukee, WI
08.2021 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Developed individual plans of care based on assessment findings and physician orders.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Completed scheduled patient check-ins and progress reports for clients.
General Production Associate
Gehl Foods
Germantown, Wisconsin
11.2023 - 07.2024
- Performed quality checks on products to ensure they met company specifications.
- Monitored production equipment and ensured it was properly maintained.
- Checked inbound and outbound shipments for accuracy of product counts, descriptions and weights.
- Organized finished products into appropriate storage areas according to established procedures.
- Assisted with the unloading and loading of trucks using a forklift or pallet jack.
- Conducted daily inspections of work area to ensure safety standards were being followed.
- Maintained accurate records of all production activities in accordance with company policies.
- Ensured that all materials used during production processes adhered to company quality standards.
- Prepared labels for outgoing packages and verified their accuracy prior to shipment.
- Collaborated with team members to complete tasks efficiently and on time.
- Reported any discrepancies or potential problems regarding production operations immediately to supervisors.
- Followed established safety protocols when operating tools or equipment within the manufacturing environment.
- Maintained cleanliness of work area by sweeping, mopping, dusting., as required.
- Stacked boxes onto pallets according to customer orders while ensuring proper weight limits were not exceeded.
- Assisted with the assembly of components into finished products as directed by supervisors.
Package Handler
Amazon
Pewaukee, WI
02.2024 - 06.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Checked all outgoing shipments to ensure accuracy of contents.
- Stacked boxes onto pallets in an efficient manner.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Responded promptly to customer inquiries about shipment status updates.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Picked products using RF scanner to fill orders.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Protected company inventory by maintaining and organizing storage areas.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Followed company policies and procedures for secure package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Maintained clean and organized work area, adhering to safety standards.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Complied with federal, state, and company regulations regarding package handling.
Cashier Team Lead
Wendys Restaurant
Milwaukee, WI
10.2020 - 01.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
Food Runner
Pizzanos
Milwaukee
10.2018 - 01.2019
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Participated in team meetings to discuss service improvements and guest feedback.
Cashier Team Lead
McDonald's Restaurant
Milford, Illinois
05.2017 - 09.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Cook/Cashier
McDonald's Restaurant
Milwaukee, WI
05.2016 - 09.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Customer Service Cashier
Walmart
Milwaukee, WI
08.2015 - 01.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL01-2026
High School Diploma -
Social Development Commission
Milwaukee, WI12-2019
Some College (No Degree) - Graphic And Digital Design
Milwaukee Area Technical College
Milwaukee, WISkills
- Loss Prevention
- Display Setup
- Order Processing
- Regulatory Compliance
- Customer Service
- Department reset
- Money Handling
- Teamwork and Collaboration
- POS system operations
- Transaction Processing
- Product Recommendations
- Interpersonal and written communication
- Account assistance
- Store maintenance
- Customer Needs Assessment
- Sales goal achievement
- Conflict Resolution
- Positive and professional
- Customer Assistance
- Retail merchandising expertise
- Merchandise Display
- Product Knowledge
- Policy and Procedure Adherence
- Display building
- Phone Etiquette
- Suggestive Selling
- Calm Demeanor
- Stock replenishment
- Relationship Building
- Point of sale systems
- Product Merchandising
- Sales expertise
- Cash Register Operation
- Point of sale operation
- Loyalty promotion
- Sales trends
- Truck unloading
- Customer Engagement
- Problem-Solving
- Returns and exchanges
- Professional Appearance
- Retail Sales
- Product Promotions
- Promotional Events
- Upselling strategies
- Teamwork
- Retail Store Operations
- Flexible Schedule
- Stocking and Receiving
- POS System Operation
- Trend Awareness
- Fitting room maintenance
- Store Opening and Closing
Timeline
Retail Sales Associate
Forever 21
08.2024 - Current
Package Handler
Amazon
02.2024 - 06.2024
General Production Associate
Gehl Foods
11.2023 - 07.2024
Personal Care Assistant
Ilife
08.2021 - Current
Cashier Team Lead
Wendys Restaurant
10.2020 - 01.2021
Food Runner
Pizzanos
10.2018 - 01.2019
Cashier Team Lead
McDonald's Restaurant
05.2017 - 09.2017
Cook/Cashier
McDonald's Restaurant
05.2016 - 09.2016
Customer Service Cashier
Walmart
08.2015 - 01.2016
Associate of Science - Healthcare Management
Ultimate Medical Academy
High School Diploma -
Social Development Commission
Some College (No Degree) - Graphic And Digital Design
Milwaukee Area Technical College