Elizabeth Williams
Dundalk,MD
Summary
Dynamic and results-driven professional with extensive experience in hospitality, notably at Power Plant Live. Proven expertise in suggestive selling and customer service, enhancing guest satisfaction through high-quality cocktails and effective communication. Skilled in multitasking and cash management, consistently optimizing operations to drive revenue growth and improve brand visibility.
Overview
13
13
years of professional experience
Work History
Bartender and Server
Squires
03.2024 - 03.2026
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Ellies Tavern
10.2022 - 06.2023
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Promotional Director
Power Plant Live
08.2017 - 08.2022
- Conducted thorough competitor analyses to inform strategic planning decisions that position the brand favorably within the marketplace.
- Influenced positive customer perceptions of the brand through engaging social media content and public relations initiatives.
- Expanded brand visibility by designing and executing innovative promotional campaigns.
- Generated significant revenue increases by optimizing pricing strategies and promotional offers.
- *Please note there was a break in working during Covid.
Assistant General Manager
Mex Tequila Bar (Power Plant Live)
09.2014 - 08.2017
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bartender and Sales Manager
Leinenkugel's Beer Garden (Power Plant Live)
08.2013 - 08.2014
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Perry Hall High School
Perry Hall, MD2005
Skills
- Suggestive selling
- Customer service expertise
- Patience and tolerance
- Strong multitasking
Timeline
Bartender and Server
Squires
03.2024 - 03.2026
Bartender
Ellies Tavern
10.2022 - 06.2023
Promotional Director
Power Plant Live
08.2017 - 08.2022
Assistant General Manager
Mex Tequila Bar (Power Plant Live)
09.2014 - 08.2017
Bartender and Sales Manager
Leinenkugel's Beer Garden (Power Plant Live)
08.2013 - 08.2014
High School Diploma -
Perry Hall High School