Elizabeth Williams
Kansas City,MO
Summary
Dynamic professional with extensive experience in hospitality and management, notably as General Manager at Days Inn and Suites. Proven track record in enhancing guest satisfaction and optimizing occupancy rates through effective marketing strategies. Strong problem-solving skills and a commitment to teamwork drive operational excellence and financial performance.
Overview
2027
2027
years of professional experience
Work History
Night Auditor
Days Inn and Suites
Unloader
UPS Freight
Kansas City, KS
08.2020 - Current
General Manager
Days Inn and Suits
Kansas City, MO
08.2023 - 12.2025
- Directed daily operations to ensure optimal guest satisfaction and service quality.
- Implemented cost-control measures to enhance profitability while maintaining service standards.
- Developed and executed marketing strategies to increase occupancy rates and revenue streams.
- Mentored and trained staff, fostering a collaborative team environment focused on excellence.
Team Leader
H&r Block
Kansas City, MO
08.2016 - 04.2024
- Led team in delivering high-quality tax preparation services for diverse clientele.
- Mentored and trained staff on effective customer service techniques and compliance standards.
- Streamlined workflow processes, enhancing efficiency and accuracy during peak tax season.
- Implemented training programs to improve employee performance and knowledge of tax regulations.
Assistant Manager
Dollar Tree Stores
Kansas City, KS
08.2018 - 04.2021
- Assisted in training new staff on store policies and operational procedures.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Ensured compliance with safety standards during daily operations and employee interactions.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
Manager
Subway
Grandview, MO
08.2000 - 09.2016
- Supervised daily operations to ensure quality food preparation and customer service.
- Trained staff on food safety standards and operational procedures.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Implemented promotional strategies to enhance sales and customer engagement.
- Developed schedules and delegated tasks to maintain workflow efficiency during peak hours.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Education
Associate of Science - Business Management And Accounting
Independence University
Salt Lake City, UT03.2015
Skills
Front desk operations
Multitasking and organization
Problem-solving
Strong work ethic
Generating reports
Night audit reports
Punctual and dependable
Balancing transactions
End-of-day processes
Resolving issues
Teamwork and collaboration
Decision-making
Reservations
Guest services
Guest relations
Account balancing
Office supervision
Time management
Staff training
Customer service
Night audit procedures
Financial management
Account reconciliation
Reception management
Teamwork orientation
Posting charges
Credit and cash payments
Revenue monitoring
Daily reporting
Recordkeeping
Financial reporting
Charge posting
Safety and security procedures
Auditing techniques
Occupancy rates analysis
Policy compliance
Timeline
General Manager
Days Inn and Suits
08.2023 - 12.2025
Unloader
UPS Freight
08.2020 - Current
Assistant Manager
Dollar Tree Stores
08.2018 - 04.2021
Team Leader
H&r Block
08.2016 - 04.2024
Manager
Subway
08.2000 - 09.2016
Night Auditor
Days Inn and Suites
Associate of Science - Business Management And Accounting
Independence University