Elizabeth Woodall
Franklin,IN
Summary
Dynamic customer service professional with a proven track record at Starling Empire LLC, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through effective complaint handling and data entry. Recognized for improving service delivery and fostering loyalty, driving repeat business through empathetic interactions.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Exp Realty
Indianapolis, IN
02.2024 - Current
- Negotiated contracts to secure favorable terms for clients.
- Conducted market analysis to inform pricing strategies and listing decisions.
- Developed comprehensive marketing plans utilizing digital platforms and social media outreach.
- Guided clients through the buying and selling process, ensuring clear communication at all stages.
- Implemented streamlined processes for property showings, enhancing efficiency and client satisfaction.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
Customer Service Representative
Starling Empire LLC
Indianapolis, IN
03.2021 - Current
- Assisted customers with inquiries, ensuring prompt resolution of issues and enhancing satisfaction.
- Processed orders efficiently, maintaining accuracy throughout the transaction lifecycle.
- Collaborated with team members to improve service delivery and streamline communication processes.
- Managed customer feedback, identifying trends to enhance service quality and operational efficiency.
- Resolved escalated complaints effectively, employing problem-solving skills to restore customer confidence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
DSP
Indiana Mentor Network
10.2020 - 01.2023
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Facilitated communication between clients and support teams, ensuring needs were accurately addressed.
- Implemented personalized care plans, adapting strategies to meet unique client requirements.
- Monitored client progress, providing timely feedback to supervisors for continuous improvement.
- Developed and maintained supportive relationships with clients, fostering trust and engagement in services.
- Coordinated recreational activities to promote social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Problem Solver
Amazon
08.2018 - 10.2019
- Analyzed operational workflows to identify and resolve process inefficiencies.
- Collaborated with cross-functional teams to implement effective problem-solving strategies.
- Assisted in developing standard operating procedures for improved task execution.
- Monitored key performance indicators to ensure adherence to quality standards.
- Trained new team members on troubleshooting techniques and best practices.
- Developed training materials focused on enhancing team problem-solving skills.
- Defined problem to identify, prioritize and select alternatives.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
Law Clerk
Adedipe Legal Practitional
Nigeria
05.2011 - 08.2017
- Conducted legal research to support case preparation and strategy development.
- Drafted legal documents, including motions, briefs, and contracts, ensuring compliance with regulations.
- Assisted attorneys in trial preparation by organizing exhibits and managing case files.
- Reviewed and analyzed case law to inform legal arguments and strategies.
Education
High School Diploma -
Daniken High School
NigeriaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Real Estate Agent
Exp Realty
02.2024 - Current
Customer Service Representative
Starling Empire LLC
03.2021 - Current
DSP
Indiana Mentor Network
10.2020 - 01.2023
Problem Solver
Amazon
08.2018 - 10.2019
Law Clerk
Adedipe Legal Practitional
05.2011 - 08.2017
High School Diploma -
Daniken High School