Elizabeth Wortham
Crowley,TX
Summary
Results-driven leader with expertise in food safety, inventory management, and team leadership. Proven track record of enhancing guest experiences and streamlining operations in a fast-paced dining environment.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Fred's Texas Cafe
Crowley, Texas
10.2025 - Current
- Oversaw daily operations and staff management at a prominent Texas dining establishment.
- Coordinated with kitchen staff to ensure timely food preparation and service quality, enhancing overall dining experience.
- Developed training programs for new employees on customer service and operational protocols.
- Resolved customer inquiries and issues to improve guest satisfaction and foster repeat patronage.
- Planned and executed special events and promotions to increase patron engagement and boost cafe visibility.
- Motivated and led team members to work together to achieve targets.
- Maintained optimal inventory levels by managing stock orders efficiently.
- Implemented health and safety protocols in compliance with local regulations.
General Manager
Sonic Drive in
Granbury, Texas
03.2012 - 10.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational policies for improved workflow.
- Oversaw staff training programs to enhance team performance and efficiency.
- Guided management and supervisory staff to promote smooth operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed customer feedback to improve service standards and offerings.
- Ensured compliance with health and safety regulations across all locations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated inventory management to maintain adequate stock levels.
- Collaborated with marketing teams on promotional strategies for local events.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted regular meetings with the senior management team to review progress against established objectives.
Education
High School Diploma -
Crowley High School
Crowley, TX02-2011
Skills
- Operations management
- Inventory management
- Food safety
- Budgeting and finance
- Financial oversight
- Sales forecasting
- Promotional strategy
- Customer service
- Team leadership
- Training development
- Employee scheduling
- Problem solving
Timeline
Assistant General Manager
Fred's Texas Cafe
10.2025 - Current
General Manager
Sonic Drive in
03.2012 - 10.2025
High School Diploma -
Crowley High School