Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Yanchulis

Charlevoix

Summary

Dynamic customer service professional with a strong focus on enhancing guest experiences. Known for attention to detail and effective communication, consistently exceeding expectations in high-volume settings.

Overview

5
5
years of professional experience

Work History

Gourmet Food Server

Grey Gables Inn
2025.06 - Current
  • Provided exceptional customer service by anticipating guest needs and addressing inquiries promptly.
  • Collaborated with kitchen staff to ensure timely delivery of gourmet dishes during high-volume service periods.
  • Maintained extensive knowledge of menu items, including ingredients and preparation methods, to enhance guest dining experience.

Barista

Blondies Charlevoix
2025.06 - Current
  • Maintained cleanliness and organization of work area, ensuring compliance with health standards.
  • Assisted in training new baristas on beverage preparation and customer service protocols.
  • Provided exceptional customer service by engaging with patrons to enhance overall experience.

Customer Service Representative

Kilwins Charlevoix
2021.05 - 2025.06
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Maintained product knowledge to assist customers in making informed purchasing decisions.
  • Trained new staff on customer service protocols and store operations to improve team performance.
  • Facilitated communication between team members to streamline operations and improve service efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Biology

University of Michigan
Ann Arbor, MI
2028-05

Bachelor of Science - Human Biology

Michigan State University
East Lansing, MI
2025-12

High School Diploma -

Saint Michael Academy
Petoskey, MI
2024-05

Skills

  • Strong work ethic
  • Exceptional customer service
  • Stress tolerance
  • Fine dining experience

Timeline

Gourmet Food Server

Grey Gables Inn
2025.06 - Current

Barista

Blondies Charlevoix
2025.06 - Current

Customer Service Representative

Kilwins Charlevoix
2021.05 - 2025.06

Bachelor of Science - Biology

University of Michigan

Bachelor of Science - Human Biology

Michigan State University

High School Diploma -

Saint Michael Academy