Elizabeth Yanez-Chavez
Coachella,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Client Service Representative
Eisenhower Medical Center
Rancho Mirage, CA
08.2004 - Current
- Provided customer service support to patients in a timely and efficient manner.
- Resolved patient/doctor inquiries and complaints via phone, email, or other communication channels.
- Assisted other areas of laboratory as needed
- Maintain supplies for Inpatient and Outpatient areas.
Lab Assistant
Eisenhower Medical Center
Rancho Mirage, CA
04.2000 - 04.2021
- Identified patients using proper procedures prior to specimen collection.
- Obtained blood samples for medical testing through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Lead Lab Assistant
Eisenhower Medical Center
Rancho Mirage, CA
04.2001 - 08.2004
- Collected, labeled lab samples according to laboratory specifications.
- Trained staff on proper use of phlebotomy equipment and techniques.
- Monitored inventory levels of lab supplies and placed orders as necessary.
Education
Certificate - Medical Assistant/Phlebotomy
Regional Occupational Program
Indio06-1999
Skills
- Customer Service
- Patient/Doctor Complaint Resolution
- Administrative Support
- Problem-Solving Aptitude
- Scheduling Appointments
- Billing issues/resolutions
Timeline
Client Service Representative
Eisenhower Medical Center
08.2004 - Current
Lead Lab Assistant
Eisenhower Medical Center
04.2001 - 08.2004
Lab Assistant
Eisenhower Medical Center
04.2000 - 04.2021
Certificate - Medical Assistant/Phlebotomy
Regional Occupational Program
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