Elizabeth Yang
Kansas City
Summary
Solution-oriented and problem solver with 5 years of experience in administrative support and customer service. Proficient in EHR/EMR systems, demonstrating strong data entry and remote work capabilities. Adept at improving operational efficiency and ensuring compliance with industry standards, seeking opportunities for professional growth and contribution to team success.
Overview
4
4
years of professional experience
Work History
EVV Coordinator/Office Assistant
Unlimited Home Care, LLC
08.2023 - Current
- Prepare documentation for personal caregivers, ensuring accuracy and compliance.
- Review and correct PCW timesheets, maintaining precise records.
- Perform front desk duties: answer calls, manage office operations and handle documentation.
- Assured timely claim payments through diligent processing and verification.
- Verify claim submissions, ensuring all information is correct and complete.
- Set up and train workers on EVV system, improving efficiency and compliance.
Remote Overnight Patient Service Representative
Carenet Healthcare
01.2024 - 03.2025
- Efficiently handled incoming calls, addressing benefits, eligibility, claims and authorizations queries.
- Provided 24/7 triage support, prioritizing cases for RN health advice and managing diverse patient inquiries.
- Navigate healthcare systems to identify and assist with available resources for patients in need.
- Manage calls for patients in emergent situations, ensuring timely and precise support.
- Significantly improve patient satisfaction through effective communication and problem-solving skills.
Remote Overnight Support Analyst
Oracle Cerner
08.2022 - 03.2023
- Delivered exceptional customer service and technical support, resolving client issues efficiently.
- Collaborated with clients via phone, email, and queue to address and resolve key issues.
- Utilized monitoring and troubleshooting tools to escalate and manage complaints effectively.
- Investigated and resolved service requests, maintaining applications and documenting in ServiceNow.
- Leveraged knowledge base to diagnose and address issues promptly, adhering to HIPPA and other policies.
Administrative Assistant
QPS Employment Group
05.2022 - 12.2022
- Orchestrated efficient communication by directing calls to recruiters.
- Ensured quick record retrieval through organized file systems.
- Conducted thorough employee orientation sessions to ensure smooth onboarding.
- Managed confidential documents for E-Verify compliance, ensuring legal adherence.
- Supported administrative task to meet stringent deadlines.
Remote Mychart Support Specialist
Tegria Services Group
10.2021 - 04.2022
- Delivered exceptional remote support, addressing MyChart inquiries and technical challenges to ensure seamless patient access and improved healthcare experiences.
- Troubleshoot workflow and application errors, ensuring user and patient access.
- Entered accurate data into ServiceNow, maintaining comprehensive documentation of resolutions.
- Acquired new skills for additional support applications, enhancing service quality.
- Provided expert-level knowledge of Epic software, delivering exceptional customer service.
Education
High School Diploma -
Milwaukee High School of The Arts
Milwaukee06-2012
Skills
- Adaptability
- Claims Processing
- Customer Service
- Problem-Solving
- Analytical
- Patient Support
- EHR/EMR systems
- Remote
- Microsoft Office
- ServiceNow
- Team Collaboration
- Data entry
Timeline
Remote Overnight Patient Service Representative
Carenet Healthcare
01.2024 - 03.2025
EVV Coordinator/Office Assistant
Unlimited Home Care, LLC
08.2023 - Current
Remote Overnight Support Analyst
Oracle Cerner
08.2022 - 03.2023
Administrative Assistant
QPS Employment Group
05.2022 - 12.2022
Remote Mychart Support Specialist
Tegria Services Group
10.2021 - 04.2022
High School Diploma -
Milwaukee High School of The Arts
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