Elizabeth Youra
Portage,WI
Summary
Dynamic professional with experience in the hospitality industry. Skilled in order taking and maintaining a clean environment, contributing to enhanced guest experiences and team efficiency during peak service hours.
Offering positive attitude and genuine interest in delivering exceptional customer service, eager to learn and develop in fast-paced environments. Brings strong communication skills and ability to work efficiently under pressure. Ready to use and develop multitasking abilities and attention to detail.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Northshore Restaurant
Portage, WI
04.2025 - Current
- Provided pleasant customer service to enhance guest dining experiences.
- Assisted with menu recommendations and addressed customer inquiries promptly.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Collaborated with and assisted team members to optimize workflow during peak service hours.
- Adapted quickly to changing menu items and special promotions for enhanced customer satisfaction.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Lifeguard
Portage Park and Recreation
Portage, WI
06.2023 - 08.2025
- Responded swiftly to emergencies, executing first aid and CPR procedures when necessary.
- Provided excellent customer service, addressing patron inquiries and concerns effectively.
- Collaborated with team members to maintain cleanliness and organization of swimming area.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring swimming area and enforcing rules.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
Bachelor of Science - Nursing
University of Wisconsin, Eau Claire
Eau Claire, WI05-2029
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Embrace New Challenges
- Fast Learner
- Cash Handling Experience
- Professional appearance
- Service prioritization
Accomplishments
I pride myself on working hard to accomplish my goals. I make money by playing gigs where I sing and play instruments at local events and restaurants. This took a lot of time to practice and learn, but I am proud that I am able to perform these gigs confidently. I also work hard at my grades, and earned a place in the academic top 10 in high school. My extracurriculars all took a lot of time and effort, and that all payed off when I had a very successful senior year in all of my various activities. I know how important time management is, and I know how accomplished you feel when you put in the work to achieve a goal.
Timeline
Restaurant Server
Northshore Restaurant
04.2025 - Current
Lifeguard
Portage Park and Recreation
06.2023 - 08.2025
Bachelor of Science - Nursing
University of Wisconsin, Eau Claire