ELIZABETH AMBER ROBERTS
Fresno,CA
Summary
Award-winning Operations, Billing, and Administrative Professional with 10 years of progressive experience driving operational excellence, financial accuracy, and customer satisfaction within the energy services industry. Proven success managing billing portfolios exceeding $600K–$900K monthly, leading teams of up to 25 employees, and overseeing high-volume customer service operations while consistently meeting organizational goals. Recognized for exceptional leadership, process improvement, staff development, and cross-functional collaboration that improves efficiency, productivity, and business performance.
Overview
10
10
years of professional experience
Work History
BILLER
HIGHLANDS ENERGY SERVICES
Fresno, CA
02.2022 - Current
- Manage billing operations and invoicing activities supporting energy-efficiency programs with monthly billing volumes ranging from $600K–$900K.
- Process, reconcile, and audit high-volume financial transactions while maintaining accuracy and compliance.
- Received the Outstanding Performance Award (2025) for exceptional contributions to operational efficiency, billing accuracy, and team support.
CALL CENTER SUPERVISOR
HIGHLANDS ENERGY SERVICES
Fresno, CA
01.2021 - 02.2022
- Led, coached, and developed a team of 18–25 customer service representatives.
- Managed daily operations supporting appointment quotas of 80–130 customer appointments per day.
- Conducted recruiting interviews, onboarding, and performance evaluations.
CALL CENTER ADMINISTRATIVE ASSISTANT
HIGHLANDS ENERGY SERVICES
Fresno, CA
05.2017 - 01.2021
- Produced daily operational and production reports for senior leadership.
- Coordinated customer qualification processes and appointment scheduling.
INSIDE SALES ASSOCIATE
HIGHLANDS ENERGY SERVICES
Fresno, CA
08.2016 - 05.2017
- Managed more than 200 inbound and outbound customer calls daily.
- Qualified customers and scheduled appointments with Energy Specialists.
Education
Associate of Science - Computer Technician/Networking
Fresno City College
GED - undefined
Fresno Adult School
Skills
- Salesforce CRM
- Energy Insight
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- SharePoint
- Data Analysis
- Reporting & Analytics
- Financial Processing
Accomplishments
- Promoted through four progressively responsible positions.
CORE COMPETENCIES
- Operations Coordination
- Billing & Invoicing
- Accounts Payable & Receivable
- Administrative Management
- Team Leadership
- Employee Training & Development
- Salesforce CRM
- Customer Service Management
- Process Improvement
- Reporting & Analytics
- Performance Management
- Office Administration
- Vendor Coordination
- Appointment Scheduling
- Microsoft Office Suite
- Data Management
- Quality Assurance
- Cross-Functional Collaboration
Timeline
BILLER
HIGHLANDS ENERGY SERVICES
02.2022 - Current
CALL CENTER SUPERVISOR
HIGHLANDS ENERGY SERVICES
01.2021 - 02.2022
CALL CENTER ADMINISTRATIVE ASSISTANT
HIGHLANDS ENERGY SERVICES
05.2017 - 01.2021
INSIDE SALES ASSOCIATE
HIGHLANDS ENERGY SERVICES
08.2016 - 05.2017
Associate of Science - Computer Technician/Networking
Fresno City College
GED - undefined
Fresno Adult School