Elizabeth Farnum
Customer Service/Sales Representative
Akron,PA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
20
20
years of professional experience
Work History
Stay-at-Home Mother
The Farnum Household
Akron, United States
08.2013 - Current
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Coordinated and planned vacations for family.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Production Worker
Pepperidge Farm
Denver, PA
03.2011 - 04.2013
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed product assembly according to standardized procedures.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Front End Supervisor
Kmart, Sears Holding
Lancaster , PA
09.2009 - 02.2011
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Representative
Intermedia Marketing Solutions
West Chester, PA
11.2007 - 06.2009
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Sandwich Artist
V&S Sandwich Shop
Ephrata, PA
11.2000 - 04.2007
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Monitored and counted food stock and supplies to reorder on time.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Used cash register to receive payments by cash, check, credit card and voucher.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
GED -
Career Link
Lancaster , PAMedical Assisting
Berks Technical Institute
Reading, PASkills
Inbound and outbound callingRetail sales customer serviceCall center experienceHigh-energy attitude
Adept multi-tasker
Complaint resolution
Professional telephone demeanor
Timeline
Stay-at-Home Mother
The Farnum Household
08.2013 - Current
Production Worker
Pepperidge Farm
03.2011 - 04.2013
Front End Supervisor
Kmart, Sears Holding
09.2009 - 02.2011
Sales Representative
Intermedia Marketing Solutions
11.2007 - 06.2009
Sandwich Artist
V&S Sandwich Shop
11.2000 - 04.2007
GED -
Career Link
Medical Assisting
Berks Technical Institute