ELIZABETH M. COSGROVE
Los Angeles,CA
Summary
Dental Office Manager with extensive experience in clinical and administrative operations. Streamlined patient workflows while maintaining high collection ratios and maximizing practice revenue through effective financial arrangements and insurance billing.
Overview
36
36
years of professional experience
Work History
Office Manager / Treatment Coordinator / Financial Coordinator
Museum Dental Center
Los Angeles, USA
01.2017 - Current
- Oversaw front-office operations, patient workflows, and staff coordination to enhance patient experience at a premier West Los Angeles dental practice.
- Utilize advanced dental software to streamline patient scheduling, electronic billing, and complex insurance verification processes.
- Formulated customized financial arrangements and explained treatment plans while serving as primary patient liaison to facilitate seamless care.
- Managed daily operations of a premier dental practice in West Los Angeles, ensuring efficient service delivery.
Office Manager / Scheduler / Biller
Valery Sweeny, D.D.S.
Los Angeles, USA
01.2015 - 01.2017
- Managed front-office operations, coordinated patient scheduling, and verified insurance for high-volume dental practice.
- Streamlined billing cycle to accelerate collections and reduce outstanding accounts receivable.
- Coordinated daily office activities and maintained efficient workflows.
- Managed scheduling for patient appointments and staff meetings.
- Oversaw inventory of office supplies and ordered replacements as needed.
Office Manager
Smile Dzine
Los Angeles, USA
01.2013 - 01.2015
- Managed patient check-in/check-out workflows, streamlined treatment schedules, and addressed complex billing discrepancies to enhance operational efficiency.
- Developed strong patient relationships by educating on dental procedures and insurance coverage options, improving patient understanding and satisfaction.
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling and communication between departments and clients.
- Oversaw inventory management and procurement of office supplies.
Branch Manager
Miracle Smile Dentistry
Los Angeles, USA
01.2009 - 01.2012
- Maintained a 95–100% collection ratio, consistently driving an average of $120,000 in monthly practice revenue.
- Supervised and coordinated daily workflows for 10-member multidisciplinary dental staff, enhancing operational efficiency.
- Led recruitment lifecycle by interviewing prospective applicants and conducting employee performance reviews to build a high-performing team.
- Generated daily production, collection, and adjustment reports, ensuring accurate and timely end-of-month financial summaries.
Treatment Coordinator
Deborah A. Moses, D.D.S.
Fall River, USA
01.2003 - 01.2009
- Executed third-party insurance coding, billing, and benefit coordination to reduce claim denials.
- Tracked and updated provider credentialing across various insurance agencies to ensure compliance and timely reimbursements.
- Formulated custom financial arrangements and secured patient co-pays to reactivate dormant recall patients.
- Reconciled monthly bank statements using QuickBooks and prepared annual financial records for CPA tax reporting.
Dental Receptionist / Clinical Assistant
Richard D. Lajoie, D.D.S.
Fall River, USA
01.1991 - 01.2002
- Managed front-office scheduling and assisted dentist with four-handed clinical procedures to enhance patient flow and care.
- Oversaw sterilization of dental instruments and developed radiographs manually to maintain safety standards and ensure quality patient care.
- Scheduled patient appointments using dental practice management software.
- Managed patient records and ensured accurate information entry.
- Welcomed patients and provided excellent customer service at front desk.
Phlebotomist
South Boston Community Health Center
South Boston, USA
01.1998 - 01.2000
- Executed precise venipunctures and collected laboratory specimens, ensuring compassionate care for treatment-phobic individuals to enhance patient comfort and compliance.
- Collected blood samples from patients using proper techniques and protocols.
- Maintained accurate records of patient information and sample collection procedures.
- Ensured compliance with health regulations and safety standards in all procedures.
Education
Healthcare Training Certificate - Phlebotomy, Medical Secretarial Skills, Computer Literacy
Healthcare Training
Fall River, MAHigh School Diploma -
B.M.C. Durfee High School
Fall River, MASkills
- Dental operations management
- Treatment plan coordination
- Billing and coding
- Dental software proficiency
- Accounts receivable and collections
- Credentialing management
- Budget management
- Staff training and scheduling
- Patient education and relations
Timeline
Office Manager / Treatment Coordinator / Financial Coordinator
Museum Dental Center
01.2017 - Current
Office Manager / Scheduler / Biller
Valery Sweeny, D.D.S.
01.2015 - 01.2017
Office Manager
Smile Dzine
01.2013 - 01.2015
Branch Manager
Miracle Smile Dentistry
01.2009 - 01.2012
Treatment Coordinator
Deborah A. Moses, D.D.S.
01.2003 - 01.2009
Phlebotomist
South Boston Community Health Center
01.1998 - 01.2000
Dental Receptionist / Clinical Assistant
Richard D. Lajoie, D.D.S.
01.1991 - 01.2002
Healthcare Training Certificate - Phlebotomy, Medical Secretarial Skills, Computer Literacy
Healthcare Training
High School Diploma -
B.M.C. Durfee High School