Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Open To Work

Erica Davila

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Office ManagerOffice ManagerFront Office CoordinatorFront Office ManagerInsurance Coordinator

Work Type

Full Time

Location Preference

On-Site
Location: Dallas, TXFrisco, TXKaufman, TXRichardson, TX
Open to relocation: No

Salary Range

$75000/yr - $200000/yr

Important To Me

Paid time offStock Options / Equity / Profit SharingCareer advancementPersonal development programsTeam Building / Company RetreatsPaid sick leave

Summary

Results-driven Dental Operations Leader with a strong background in managing single and multi-location practices. Expertise in office management, revenue cycle oversight, and staff leadership. Focused on coaching teams, analyzing performance metrics, and optimizing workflows to enhance patient flow and ensure compliance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

Jonathan J. Golab, DDS, PA
11.2023 - Current
  • Directed front office operations for cosmetic dental practice, ensuring efficient fee-for-service care delivery.
  • Managed scheduling and patient coordination, streamlining administrative workflows to support office efficiency.
  • Guided patients through consultations and financial arrangements, facilitating understanding of treatment plans for cosmetic procedures.
  • Collaborated with clinical team to ensure seamless patient experiences from first contact to treatment completion.
  • Built strong patient relationships through effective communication and personalized service.
  • Oversaw financial discussions, payment processing, and treatment acceptance procedures.

Office Manager

Ivy Dental Orthodontics and Implant Dentistry
06.2021 - 11.2023
  • Oversaw front office workflows and scheduling effectiveness, improving patient service and operational efficiency.
  • Provided ongoing coaching and operational support to enhance team efficiency and patient experience.
  • Partnered with leadership to identify operational gaps and implement targeted process improvements.
  • Analyzed office performance metrics, including accounts receivable reports and productivity trends.
  • Generated accounts receivable reports for multiple dental offices to provide insights into financial performance and support strategic decision-making.
  • Developed and monitored regional sales goals and quotas, ensuring alignment with organizational objectives to drive revenue growth.

Front Office Coordinator

KAD dental staffing
11.2020 - 06.2021
  • Resolved customer complaints and concerns promptly to maintain satisfaction levels.
  • Ensured customer satisfaction while minimizing delivery costs.
  • Generated operational and financial reports to assess account status and identify key improvement areas.
  • Audited patient accounts to improve accuracy and streamline account management.

Front Office Manager

Sigma Dental Specialists
09.2016 - 11.2020
  • Ensured accurate patient check-in/out, follow-up appointments, and payment collection.
  • Supervised, trained, and scheduled office staff to align with operational needs and improve service delivery.
  • Posted private insurance payments to maintain financial records.
  • Generated accounts receivable and aging reports to streamline collections and expedite insurance processing.
  • Submitted pre-authorizations and claims to insurance companies for timely processing.
  • Managed submission of insurance claims with necessary NEA attachments.
  • Created monthly work schedules for staff to improve resource allocation and support operational demands.
  • Credentialed dentists across multiple locations while ensuring compliance with documentation requirements.

Insurance Coordinator

Oral Health Industries- Highland Park
10.2014 - 09.2016
  • Managed insurance billing posting and reconciliation for private and MCO plans.
  • Reviewed explanations of benefits, ensuring accurate and timely payments for services.
  • Monitored aging reports to track outstanding claims, facilitating prompt payment resolution.
  • Submitted dental claims to insurance companies through online, mail, and fax channels.
  • Executed quality control on dental claims, verifying accuracy of submissions.
  • Credentialed and recredentialed providers across various practices to maintain compliance.
  • Issued collection letters or statements to patients regarding insurance non-payment.

Front Office Coordinator

Comfort Dental
Frisco
09.2011 - 09.2014
  • Coordinated benefits verification and presented treatment plans to patients, facilitating informed decision-making.
  • Scheduled ongoing treatment sessions for existing patients, optimizing their care continuity.
  • Checked in lab cases, ensuring accuracy and completeness for seamless processing.

Education

High School Diploma -

John Horn High School
Mesquite, TX
05-2008

Skills

  • Dental operations management
  • Revenue cycle management
  • Claims processing
  • Patient care coordination
  • Audit compliance
  • Metrics analysis
  • Budget management
  • Staff leadership and scheduling
  • Microsoft Office proficiency
  • Bilingual communication (English/Spanish)
  • Patient experience

Certification

CPR & AED Certified- Feb 2026- Feb 2028

Timeline

Office Manager

Jonathan J. Golab, DDS, PA
11.2023 - Current

Office Manager

Ivy Dental Orthodontics and Implant Dentistry
06.2021 - 11.2023

Front Office Coordinator

KAD dental staffing
11.2020 - 06.2021

Front Office Manager

Sigma Dental Specialists
09.2016 - 11.2020

Insurance Coordinator

Oral Health Industries- Highland Park
10.2014 - 09.2016

Front Office Coordinator

Comfort Dental
09.2011 - 09.2014

High School Diploma -

John Horn High School

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Erica Davila