ELIZABETH M. NELSON

• Excelled at conflict resolution and creative problem-solving, including motivation for others to have positive task prioritization and time management
• Maintained privacy within Marriott customer database Management
• Exceeded expectations in speed and efficient check-in process, with minimal errors.
• Achieved high-quality service by maintaining open communication channels among team members

• Mastered skills in conflict resolution and creative problem-solving
  • Motivated others to have positive relationships within team dynamic
  • Mastered strong communication skills and addressed any complaints brought to attention
  • Managed 7 employees at front desk and assisted with check-ins or requests when arrivals were at high capacity
  • Ensured billing and folios were properly taken care of and closed out.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

• Developed beginner skills in legal research, legal writing, drafting, skip-tracing, and requesting medical records
  • Ensured client's privacy was maintained in Clio software
  • General office duties including fax, phone, printer, and email usage.
  • Demonstrated adaptability when assigned multiple projects simultaneously while maintaining focus on prioritizing workload effectively.
  • Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.

• Developed superior conflict resolution and creative problem-solving
  • Provided excellent service in maintaining privacy within Marriott customer database Management
  • Trained and exceeded check-in time requirements, capable of checking in over 50 people single-handedly, and optimized guest satisfaction upon arrival and departure.
  • Facilitated smooth group arrivals by preparing key packets in advance and coordinating room assignments with minimal disruption to other guests.