Summary
Work History
Education
Skills
Timeline
Generic

Elizabeth M. Urena

Lodi,NJ

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Dispatcher

AIT Worldwide Logistics
  • Direct dispatching, routing and tracking of all drivers in assigned states daily.
  • Maintain updated and detailed records of calls in the companies database.
  • Closely monitor dispatch board to ensure drivers are completing all orders on time.
  • Evaluate and adjust routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Receive new orders, assign personnel, and get dates for customers in a timely manner.
  • Facilitate communication between customers and drivers to answer questions or resolve concerns.

Dispatch Assistant

Select Express & Logistics
  • Maintained updated and detailed records of calls in the companies database.
  • Assisted dispatchers with tracking drivers who are delivering freight.
  • Answered phone calls to assist customers with questions and issues pertaining to their deliveries.
  • Communicated with customers on updates with their orders and track their orders to completion.
  • Operate company system to verify accurate client information and keep all orders up to date.


Judiciary Clerk

Bergen Superior Court
  • Attended civil court proceedings to hear arguments and document necessary case information for judge's review.
  • Updated database with new information for client records and financial documents.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Operated video and audio recording systems in the court room for court proceedings.
  • Scheduled given dates and times for customers court proceedings.

Dental Receptionist

Freehold Family Dental
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
05.2021

Associate of Arts - Criminal Justice

Passaic County Community College
Paterson, NJ
12.2018

High School Diploma -

Clifton High School
Clifton, NJ
06.2015

Skills

  • Positive Communication Skills
  • Excellent Organizational Skills
  • Microsoft Word, Excel, and Powerpoint Proficient
  • Typing- 35 Words Per Minute

Timeline

Dispatcher

AIT Worldwide Logistics

Dispatch Assistant

Select Express & Logistics

Judiciary Clerk

Bergen Superior Court

Dental Receptionist

Freehold Family Dental

Bachelor of Arts - Psychology

Montclair State University

Associate of Arts - Criminal Justice

Passaic County Community College

High School Diploma -

Clifton High School

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Elizabeth M. Urena