Jamie Blongastainer
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Dispatcher
FedEx
01.2007 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
Courier
FedEx
11.2004 - 01.2007
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
- Obtained signatures for delivery documents and packages.
- Communicated with dispatch and customers for accurate delivery information.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Customer Service Representative
FedEx
10.1997 - 11.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Customer Service Agent
FedEx
08.1994 - 10.1997
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CASkills
- Service Planning
- Customer Communication
- Dispatch Collaboration
- Dispatch Coordination
- Positive Communication Skills
- Dispatch Planning
- Customer Experience
- Job Assignments
- Dispatcher Monitoring
- Prioritizing Calls
- Customer Inquiries
- Driver Communications
Timeline
Dispatcher
FedEx
01.2007 - Current
Courier
FedEx
11.2004 - 01.2007
Customer Service Representative
FedEx
10.1997 - 11.2004
Customer Service Agent
FedEx
08.1994 - 10.1997
High School Diploma -
Bakersfield High School