Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Blongastainer

Mesa,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Dispatcher

FedEx
01.2007 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 35 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.

Courier

FedEx
11.2004 - 01.2007
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Communicated with dispatch and customers for accurate delivery information.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.

Customer Service Representative

FedEx
10.1997 - 11.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Agent

FedEx
08.1994 - 10.1997
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Bakersfield High School
Bakersfield, CA

Skills

  • Service Planning
  • Customer Communication
  • Dispatch Collaboration
  • Dispatch Coordination
  • Positive Communication Skills
  • Dispatch Planning
  • Customer Experience
  • Job Assignments
  • Dispatcher Monitoring
  • Prioritizing Calls
  • Customer Inquiries
  • Driver Communications

Timeline

Dispatcher

FedEx
01.2007 - Current

Courier

FedEx
11.2004 - 01.2007

Customer Service Representative

FedEx
10.1997 - 11.2004

Customer Service Agent

FedEx
08.1994 - 10.1997

High School Diploma -

Bakersfield High School

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Jamie Blongastainer