Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth VE Stone

Surprise,United States

Summary

Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.

Overview

6
6
years of professional experience

Work History

Person in Charge

Oliver Lemons
Terrebonne, OR
07.2024 - 05.2025
  • Led store operations during manager absences, ensuring efficient task execution and compliance with safety standards.
  • Mentored staff to cultivate a positive team culture and uphold company policies.
  • Maintained a clean and safe environment, enhancing customer experience and driving store performance.
  • Fostered team productivity by leading through example and promoting adherence to operational guidelines.
  • Managed store operations with a focus on customer service and team development, leveraging 2 years of supervisory experience.

Customer Service Specialist Head Cashier

Lowes Home Improvment
Redmond , Oregon
10.2022 - Current
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Informed customers of in-store promotions or pricing specials.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Built and maintained productive relationships with employees.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Front End Manager/Head Cashier Supervisor

Sprouts Farmers Market Inc, Grocery
Surprise, AZ
04.2020 - Current
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Deli Department Manager

Safeway
Sun City West, AZ
04.2019 - 03.2022
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Education

Associate of Science -

Merritt College
Oakland, CA
05.1983

Skills

  • Customer Service
  • Attention to Detail
  • Time Management
  • Punctual and Reliable
  • Team Leadership
  • Decision Making
  • Team Building and Motivation
  • Handling Complaints and Inquiries
  • Delegation and Supervision
  • Cash Handling and Reconciliation
  • Safety Procedures
  • Store Opening and Closing
  • Flexible Work Schedule

Timeline

Person in Charge

Oliver Lemons
07.2024 - 05.2025

Customer Service Specialist Head Cashier

Lowes Home Improvment
10.2022 - Current

Front End Manager/Head Cashier Supervisor

Sprouts Farmers Market Inc, Grocery
04.2020 - Current

Deli Department Manager

Safeway
04.2019 - 03.2022

Associate of Science -

Merritt College

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