Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Manley

Easton,MD

Summary

Proven leader in educational and corporate settings, I leveraged exceptional customer service and problem-solving skills at Shore Up! Head Start to foster academic growth and emotional well-being.

As a results oriented sales specialist, I establish strategic partnerships as I did when expanding Picture This Corporate Art LLC, I significantly increased market reach. My approach consistently enhances customer satisfaction and team productivity, showcasing a blend of effective communication and sales expertise.

Overview

37
37
years of professional experience

Work History

Substitute Teacher, Preschool

Shore Up! Head Start
02.2024 - 06.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.

Customer Service Representative

Flight Helmet.Com
02.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Teacher

Catapult Specialized Education
08.2021 - 03.2022
  • These children were non-verbal autistic children in grades 2-5. Worked to support student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Ensured a safe and supportive learning environment by addressing behavioral issues promptly.
  • Worked to keep students on-task with proactive behavior modification and positive reinforcement strategies.

Art Education & Program Coordinator

Dorchester Center For The Arts
07.2019 - 06.2020
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Interviewed and negotiated teacher and entertainers contracts for programs held throughout the year.
  • Organized "SHOWCASE" - an annual street arts fair featuring local artists, organizing food vendors and complying with town requirements.
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.

Founder/ President

Picture This Corporate Art LLC
03.1987 - 07.2019
  • Developed strong partnerships with businesses to identify their needs and provide solutions. .
  • Established a successful business by identifying market needs, Developed strong partnerships with major corporations and institutions and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Expanded the company''s geographical reach, opening new markets and increasing profitability.

Sales Associate

Talbots
05.2017 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash and credit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Store Manager

Next Day Blinds
08.2012 - 03.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Bachelor of Arts - Art/English Dual Major

Marietta College
Marietta, OH

Certificate of Completion - Fundraising

New York University
New York, NY

Educational Psychology

Adelphi University
Garden City, NY

Skills

  • Exceptional Customer Service
  • Time Management
  • Problem-Solving Skills
  • Listening Skills
  • Multi-Tasking Strength
  • Excellent People Skills
  • Sales Expertise
  • Positive Attitude
  • Computer Skills
  • Relationship Building
  • Effective Communication
  • Positive Reinforcement

Timeline

Substitute Teacher, Preschool

Shore Up! Head Start
02.2024 - 06.2024

Customer Service Representative

Flight Helmet.Com
02.2023 - 08.2023

Assistant Teacher

Catapult Specialized Education
08.2021 - 03.2022

Art Education & Program Coordinator

Dorchester Center For The Arts
07.2019 - 06.2020

Sales Associate

Talbots
05.2017 - 07.2018

Assistant Store Manager

Next Day Blinds
08.2012 - 03.2015

Founder/ President

Picture This Corporate Art LLC
03.1987 - 07.2019

Bachelor of Arts - Art/English Dual Major

Marietta College

Certificate of Completion - Fundraising

New York University

Educational Psychology

Adelphi University
Elizabeth Manley