Elizabeth Y Soto
Killeen
Summary
Detail-oriented professional with over 10 years of experience in administrative and operational support. Recognized for enhancing office efficiency and maintaining confidentiality while delivering exceptional service. Skilled in Microsoft Office Suite and adept at managing multiple priorities with accuracy and professionalism.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Treatment Coordinator
Defense Health Agency - Dental Clinic 3
Fort Hood
04.2018 - Current
- Coordinate patient appointments and manage treatment schedules for dental services.
- Coordinate referrals and appointments with off-post dental providers.
- Manage patient scheduling, appointment reminders and clinic master calendar and clinical operation templates.
- Maintain accurate documentation of patient interactions and treatment progress.
- Maintain confidential patient records while ensuring compliance with HIPAA and organizational policies.
- Resolved patient concerns professionally, enhancing overall patient satisfaction and trust.
- Provide administrative support for Military personnel and leadership.
- Assisted leadership with quality improvement initiatives and administrative reporting to support strategic goals.
- Coordinated and prepared monthly readiness reports and workload statistics to ensure operational efficiency.
- Facilitated the transition of Military personnel by managing their in-processing and out-processing procedures.
Registered Dental Assistant
Department of Army
Fort Hood
01.2006 - 04.2018
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Assisted dentists during examinations and procedures by providing essential tools and materials.
- Applied sealants and protective coatings to teeth, enhancing enamel protection against cavities.
- Fabricated provisional crowns, bleaching trays, and custom impression trays from alginate impressions or stone casts.
- Produced dental x-rays using traditional and digital methods to aid in diagnosing tooth decay and other dental issues.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Managed inventory of treatment supplies to ensure availability and readiness for procedures.
- Documented vital signs and health information in dental records to support accurate patient assessments.
Education
Diploma - Certified Dental Assistant
Savannah Technical College
Hinesville, GA04-2004
Skills
- Excellent Work Ethic
- Effective time management skills
- Patient scheduling
- HIPAA compliance
- Operational efficiency
- Customer Communication
- Critical thinking skills
- Problem solving
- Attention to detail
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Texas Registered Dental Assistant
- TeamSTEPPS Trainer
- Patient Safety Empowered Team Member
- GFEBS Purchase Requisitions
- MHS Genesis Peer Expert / Superuser
Timeline
Treatment Coordinator
Defense Health Agency - Dental Clinic 3
04.2018 - Current
Registered Dental Assistant
Department of Army
01.2006 - 04.2018
Diploma - Certified Dental Assistant
Savannah Technical College