CIANN BROCKMAN
Killeen,TX
Summary
10+ years of experience in preparing patients, sterilizing instruments, setting up instrument trays, and preparing the materials used in dental procedures. Demonstrated ability to relate to patients from diverse backgrounds and different age groups. Proven record of earning patients’ confidence utilizing proper communication and customer service skills. Thorough knowledge of dental products and ability to manage supplies and equipment inventory. Extensive experience managing computerized scheduling for multiple doctors.
Overview
2
2
Certificates
9
9
years of post-secondary education
16
16
years of professional experience
Work History
Dental Treatment Coordinator
Fort Hood DENTAC- Dental Clinic #3
Fort Hood , TX
03.2017 - Current
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Maintained and managed patient records in compliance with security regulations.
- Organized referrals to other medical specialists.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Completed skilled administrative work to support all office staff and operational requirements.
Dental Assistant
Billy Johnson Dental Clinic
Fort Hood, TX
06.2012 - 03.2017
- Maintain scheduling for patients and doctors.
- Provide patients with oral hygiene instructions.
- Obtain and record patients’ medical/dental histories and vital signs.
- Assist with routine dental procedures.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Medical Support Assistant
Department of Veterans Affairs
Waycross, GA
03.2011 - 03.2012
- Answered telephones and routed calls to appropriate staff.
- Transmitted correspondence or medical records by mail, e-mail, and fax.
- Performed administrative support tasks.
Dental Assistant
Billy Johnson Dental Clinic
Fort Hood, TX
11.2008 - 03.2011
- Served as the Active Duty Dental Program liaison to the local civilian dental community.
- Assisted with the Advanced Education of General Dentistry program for resident doctors.
- Referred patients to appropriate health care services or resources.
Dental Assistant
Journeyman, United States Air Force
Eglin AFB, FL
01.2003 - 01.2007
- Assisted in all specialties of dentistry.
- Maintained computerized scheduling system for multiple doctors.
- Maintained the cleaning and sterilization of dental equipment.
Education
Associate of Arts - General Studies
Central Texas College
02.2007 - 12.2015
Skills
Understanding of confidentiality laws
Dental staff support
Treatment room setup
Excellent multitasking capability
Training & Development
Teamwork
Excellent work ethic
Customer Service
Analytical skills
Critical thinking
Additional Information
Serves as a TeamSTEPPS Training Instructor and Master Trainer under the direct supervision of the CRDAMC Chief of Patient Safety. Employee instructs each training group in accordance with approved lesson plans, and takes the initiative to integrate planned learning objectives with real time questions and circumstances presented by the students.
TeamSTEPPS Coordinator for the Fort Hood DENTAC
Coordinates and serves as a Subject Matter Expert (SME) on the Active Duty Dental Program (ADDP)
Certification
CNP - Certified Notary Public
Timeline
Dental Treatment Coordinator
Fort Hood DENTAC- Dental Clinic #3
03.2017 - Current
Dental Assistant
Billy Johnson Dental Clinic
06.2012 - 03.2017
Medical Support Assistant
Department of Veterans Affairs
03.2011 - 03.2012
Dental Assistant
Billy Johnson Dental Clinic
11.2008 - 03.2011
Associate of Arts - General Studies
Central Texas College
02.2007 - 12.2015
Dental Assistant
Journeyman, United States Air Force
01.2003 - 01.2007