Samantha Romero
Modesto,CA
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist/Dental Treatment Coordinator
Prosmiles Family Dental
04.2018 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed patient referrals to other medical specialists.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Receptionist
Western Dental & Orthodontics
06.2012 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Woodside High School
Redwood City06.2017
Skills
- Financial Documentation
- Operational Requirements
- Understanding of Confidentiality Laws
- Treatment Documentation
- Dental Terminology Knowledge
- Financial Plan Options
- Office Coordination
- Team Collaboration
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Dental Treatment Coordinator
Prosmiles Family Dental
04.2018 - Current
Receptionist
Western Dental & Orthodontics
06.2012 - 03.2018
High School Diploma -
Woodside High School
- First Aid/CPR Certified
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