Elizandra Hernandez
Perris,CA
Summary
Currently a customer centric manager with dedication to support and lead a whole team to deliver company needs and ultimate customer satisfaction. Recognized by leadership as a high potential applicant for store manager. Proficient in independent decision making skills, communicating, and adapting to sudden changes. Now driven with a new ambition to develop new abilities and obtain an entry-level position as a security analyst. Continuing education to further knowledge pertaining to cybersecurity.
Overview
6
6
years of professional experience
Work History
Department Manager
Lowes Home Improvment
02.2018 - Current
- Supervise and work with team leaders to identify approaches and behaviors that best meet sales and service objectives, then communicate those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
- Supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments.
- The ability to navigate several software programs pertaining to customer orders, vendor orders, and accounting software.
- In addition to the responsibilities summarized above, duties occasionally require schedules to be adjusted to open or close the store or serve as manager-on-duty.
- Providing resources and tools to support those directly helping customers provide the best service.
- Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
Education
Cybersecurity Certificate Program. - Cybersecurity
Chegg Skills
New York01.2024
High School Diploma -
Paloma Valley High School
06.2015
Skills
- Customer service
- Conflict de-escalation
- Spanish speaking
- Able to adapt to rapid changes and maintain flexibility
- Coach and mentor
- Problem solve
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Lowes Home Improvment
02.2018 - Current
Cybersecurity Certificate Program. - Cybersecurity
Chegg Skills
High School Diploma -
Paloma Valley High School
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