ELIZSA HOUSTON
Houston
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Datavant/Remx
2024.05 - 2025.12
- Coordinated appointment scheduling across multiple departments to optimize workflow efficiency.
- Managed client communications to confirm, reschedule, or cancel appointments effectively.
- Developed procedures for handling sensitive information, maintaining confidentiality in compliance with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Managed scheduling and calendar logistics for senior executives, optimizing time allocation.
Appointment Scheduler
TEKsystems / Avoya Travel
2023.12 - 2024.05
- Consistently exceeded monthly performance targets through effective pipeline and time management
- Identified and pursued new business opportunities via cold calling, email outreach, market research, and social media
- Implemented process improvements for scheduling workflows, contributing to increased operational efficiency.
- Coordinated clients schedules to optimize appointment availability and minimize wait times.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and agents.
Customer Service Resolution Specialist
Kepro QIO
2022.06 - 2023.04
- Managed high-volume inbound calls while maintaining service quality and customer satisfaction
- Collected and verified customer demographic data to support accurate service delivery and reporting
- Clearly communicated EAP benefits and managed care processes, improving customer understanding and retention
- Coordinated clinical consultations and documentation to ensure timely service resolution
- Issued payment vouchers and processed provider paperwork with precision
- Handled sensitive and crisis-related calls with professionalism and empathy
- Managed 50+ customer interactions per day while meeting performance metrics
- Reduced escalations by identifying recurring issues and proactively recommending corrective solution
Lead Customer Service Representative
TTEC / Kaiser Permanente
2020.11 - 2022.04
- Supported claims, referrals, complaints, and demographic updates while maintaining service standards
- Collaborated with health plans, medical groups, and facilities to resolve complex concerns
- Leveraged CRM systems to manage customer interactions, track performance, and improve workflows
- Promoted digital services (KP.org), supported web tools, and processed ID card request
- Provided detailed information about healthcare services to enhance patient understanding and satisfaction.
- Maintained accurate records of customer interactions using CRM software for efficient follow-up.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
Education
High School Diploma -
United Christian High School
Houston, TX05.2005
Skills
- Document preparation
- Billing and invoicing
- Scheduling and calendar management
- Database entry
- Confidentiality handling
- Database administration
- Reception management
- Travel coordination
- Microsoft Word
- Office administration
- Microsoft Excel
Timeline
Office Administrative Assistant
Datavant/Remx
2024.05 - 2025.12
Appointment Scheduler
TEKsystems / Avoya Travel
2023.12 - 2024.05
Customer Service Resolution Specialist
Kepro QIO
2022.06 - 2023.04
Lead Customer Service Representative
TTEC / Kaiser Permanente
2020.11 - 2022.04
High School Diploma -
United Christian High School
CORE COMPETENCIES
- Sales & Lead Generation
- Consultative Selling
- Customer Retention & Upselling
- CRM & Sales Tracking Tools
- Pipeline & Appointment Setting
- Objection Handling & Closing Support
- Relationship Building
- Performance Metrics & Quotas
- Time Management & Productivity
- Remote Sales Operation