
Dynamic Sales Associate with a proven track record in customer engagement and upselling. Expertise in fostering strong relationships and managing e-commerce operations to drive sales and enhance customer loyalty.
• Engage with 20+ customers per shift, building relationships and guiding purchasing decisions
• Recommend and upsell fabrics, hardware, and design solutions based on customer needs
• Close sales and process transactions, contributing to repeat business and high-value purchases
• Support interior designers and clients in sourcing materials and finalizing selections
• Promote in-house services (upholstery & seamstress) to increase customer engagement
• Assist in writing bids and project estimates for clients
• Maintain strong relationships with repeat customers through personalized service
• Communicate with vendors via phone and email to confirm pricing and product availability
• Manage product listings and inventory through Shopify for online store integration
• Contribute to store layout redesign and visual merchandising to improve customer flow
• Provided pricing strategy input adopted by management
• Promote the business through word-of-mouth and social interactions
• Provided consistent care for multiple children in a long-term role
• Built trust with family through reliability and strong communication
• Managed routines, conflict resolution, and a safe environment
• Organized files and maintained efficient record systems
• Assisted with invoicing and expense tracking
• Handled sensitive information with discretion
• Led and coached groups of up to 20 athletes in structured training sessions
• Built strong communication skills with athletes, parents, and staff
• Created a positive, engaging, and disciplined environment
Customer engagement & relationship building
Sales, upselling & product recommendation
Lead generation & conversational selling
Strong communication & active listening
Shopify & basic e-commerce management
Vendor communication (email & phone)
Visual merchandising & store layout
Fast-paced, team-oriented environment